Job summary The Waiting List Support Service aims to offer a single point of contact for patients awaiting treatment. The service keeps patients regularly informed of waiting times and offers advice on how they can prepare for surgery and optimise their health whilst waiting. The 3P's Waiting Well Policy launched by Welsh Government in September 2023 will ensure that support and information is easily accessible to those waiting and this role as a Registered Nurse is vital to support a meaningful offer and to ensure that we minimise the risk of harm to patients. Main duties of the job As a Registered Nurse within the service the successful candidate will contribute to the development of the service and offer support to patients enabling them to keep well while they wait for treatment. This will include: Keeping patients regularly informed of their current expected wait Offer a single point of contact should patients need to contact us Provide advice on self-management options whilst waiting Offer advice on what do to if their symptoms deteriorate Establish a systematic approach to measuring clinical risk and use this to inform waiting list prioritization Offer alternative treatment options if appropriate Incorporate review and checking of patient consent The successful candidate will have significant clinical experience working within a multi-disciplinary team across different clinical specialties/conditions within the integrated care system. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Interviews to be held on 27/11/2024. About us Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through: Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest; Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire; 48 general practices (six of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres; Numerous locations providing mental health and learning disabilities services; Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales. Date posted 05 November 2024 Pay scheme Agenda for change Band Band 5 Salary £30,420 to £37,030 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 100-NMR555-1124 Job locations Hafan Derwen St David's Park Carmarthen SA31 3BB Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Get instant access to our financial wellbeing benefit Wagestream. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real-time, stream up to 50% of the money youve already earned, learn easy tips to manage your money better and save your wages straight from your salary. https://fb.watch/hzQjE8HzTN/ Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Get instant access to our financial wellbeing benefit Wagestream. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real-time, stream up to 50% of the money youve already earned, learn easy tips to manage your money better and save your wages straight from your salary. https://fb.watch/hzQjE8HzTN/ Person Specification Qualifications and Knowledge Essential Level 1 registered nurse Current NMC registration Mentorship qualification or equivalent Knowledge of current waiting times and NHS targets Evidence of continuing professional development, statutory and mandatory training Understanding of clinical governance Understanding of Quality Improvement Desirable Degree in Nursing Surgical or orthopaedic relevant courses Leadership qualification or willing to work towards Experience Essential Substantial post registration experience Proficient clinician Well-developed clinical skills Previous evidence of audit and research Desirable Previously worked within acute setting Contact centre or Call handling experience Teaching/facilitation experience Language Skills Desirable Welsh Speaker (Level 1) Person Specification Qualifications and Knowledge Essential Level 1 registered nurse Current NMC registration Mentorship qualification or equivalent Knowledge of current waiting times and NHS targets Evidence of continuing professional development, statutory and mandatory training Understanding of clinical governance Understanding of Quality Improvement Desirable Degree in Nursing Surgical or orthopaedic relevant courses Leadership qualification or willing to work towards Experience Essential Substantial post registration experience Proficient clinician Well-developed clinical skills Previous evidence of audit and research Desirable Previously worked within acute setting Contact centre or Call handling experience Teaching/facilitation experience Language Skills Desirable Welsh Speaker (Level 1) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Hywel Dda University Health Board Address Hafan Derwen St David's Park Carmarthen SA31 3BB Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)