Job Description
Join Flexzo.ai / Careo Ai as a Customer Success & Deployment Manager
Location: Remote with travel to client sites and occasional office visits to Milton Keynes (NHS and Private Healthcare Providers)
Salary: Competitive + Benefits
Job Type: Full-time, Permanent
About Us
Flexzo.ai is revolutionizing the way healthcare staffing is managed. As a part of the Healsgood Ai family, we provide cutting-edge AI-driven solutions that optimize staff bank fill rates, reduce agency reliance, and enhance workforce efficiency for NHS hospitals and private healthcare providers. Our technology is transforming healthcare staffing, and we’re just getting started.
The Role
We’re looking for an experienced and driven Customer Success & Deployment Manager to join our growing team. This role is critical to ensuring smooth client onboarding, system deployment, and ongoing customer success. You’ll be the bridge between Flexzo.ai and our clients, working with stakeholders at all levels, including staffing coordinators, business owners, C-suite executives, procurement managers, and network/infrastructure engineers.
If you’re passionate about technology, thrive on driving client success, and have a track record of managing tech deployments (ideally within the public sector), we want to hear from you.
Key Responsibilities
* Lead client onboarding and deployment of Flexzo.ai solutions within NHS hospitals and private healthcare providers.
* Act as the main point of contact for key stakeholders, including staffing coordinators, senior executives, and technical teams.
* Manage the end-to-end deployment process, ensuring all technical, operational, and commercial aspects are executed flawlessly.
* Work with network and infrastructure engineers to ensure smooth system integration and connectivity.
* Gather and analyze client feedback to make continuous improvements to workflows and system configurations.
* Conduct user training sessions, product demos, and best-practice workshops for client teams.
* Collaborate with internal product and development teams to resolve any issues and enhance the customer experience.
* Measure and track client satisfaction, usage, and adoption to ensure customer success.
About You
To succeed in this role, you’ll need to be a proactive problem-solver, a great communicator, and someone who’s comfortable working with stakeholders at every level. We’re looking for someone who can lead from the front, guiding clients through complex technical deployments with confidence.
Required Skills & Experience
* Proven experience as a Customer Success Manager, Deployment Manager, or similar role within a tech-driven environment.
* Experience in tech deployments within the public sector (experience with NHS is highly desirable).
* Strong technical acumen with the ability to liaise with network/infrastructure engineers.
* Excellent stakeholder management skills, with the ability to engage and influence C-suite executives and operational teams.
* Familiarity with healthcare staffing, workforce management, or HR tech platforms is a big plus.
* Analytical mindset with a data-driven approach to customer success and process improvement.
* Exceptional communication, project management, and problem-solving skills.
* Ability to work independently and manage multiple projects simultaneously.
Why Join Us?
* Be part of a company at the forefront of AI-driven healthcare staffing.
* Work with NHS hospitals and leading private healthcare providers.
* Shape the future of healthcare staffing with cutting-edge technology.
* Enjoy a flexible, remote working environment with regular travel to client sites.
* Grow your career with a fast-scaling company making a real impact in healthcare.
How to Apply
If you’re ready to take on a role that’s as rewarding as it is challenging, we’d love to hear from you. Apply now and help Flexzo.ai transform healthcare staffing for the better.