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Guest Services Assistant (Nights), Brighton
Client:
Holiday Inn Brighton Seafront
Location:
Brighton, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
01bf0f2a978a
Job Views:
85
Posted:
22.01.2025
Expiry Date:
08.03.2025
Job Description:
The role
Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Brighton (BN1 2JF).
* Supporting your hotel in achieving all brand and company metrics and objectives.
* Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately.
* Ensuring all repeat guests, priority members and VIPs receive recognition and appreciation.
* Following SOPs to ensure consistent hospitality for all guests.
* Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products and services and IHG to all guests.
Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.
What you’ll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. Due to the nature of the role, the ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Business Excellence Manager / Guest Service Manager.
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