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Specialist AI/Data Consultant - In Technology Group
IR35 Status: Inside
Working Location: Reigate – Onsite/Hybrid
My client has a requirement for a 2nd Line Support Engineer on a 4-week contract. The client is a managed service provider who helps local businesses to achieve success by keeping systems operational, data secure, and teams empowered with the right tools for the job.
They provide support to over 1000 users across Surrey and the Southeast. They require a 2nd Line Helpdesk Engineer to provide extra support to the head engineer during this busy period.
Responsibilities
* Provide 2nd line support for hardware and software issues across multiple endpoints.
* Diagnose and resolve technical issues escalated from 1st line support.
* Manage and resolve complex technical incidents and service requests efficiently.
* Ensure all issues are logged, prioritized, and resolved within agreed SLAs.
Technical Skills
* Manage Microsoft 365 environments (user management, Exchange, SharePoint, InTune, Teams).
* Familiarity with networking concepts and technologies (e.g., firewalls, VPNs, TCP/IP, DNS, DHCP).
* DNS (Domain Name System) management.
* Endpoint management and support.
* Ubiquity experience - nice to have.
* MSP experience - nice to have.
If the skill set is relevant, matches your experience, and you’re interested, please apply for the role.
Seniority Level
Not Applicable
Employment Type
Contract
Job Function
Information Technology
Industries
IT Services and IT Consulting
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