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* Generate profitable Tool Hire business by building relationships with customers both face to face and via the telephone to achieve maximum sales, whilst ensuring effective and efficient running of Tool Hire.
* Promote MKM to be the merchant of choice within your geographical area.
Operational Compliance
Stock Management
Health & Safety
People Management
* Supervise the team to deliver an excellent customer experience and work towards Branch sales and profit targets by:
* Ensuring profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading and unloading safely and satisfactorily, ensuring on hires are delivered efficiently.
* Ensure sales orders and delivery schedules are processed accurately and promptly.
* Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels.
* Support all Company initiatives.
* Follow plans to continuously improve customer experience.
* Understand local market issues and communicate to Manager to support sales growth plans.
Support Branch Management to:
* Carry out all cash transactions, refund and till processes accurately and safeguard Company’s stock, money, and all other Company assets.
* Adhere to all company policies and procedures.
* Enhance the Safety and Wellbeing culture and meet targets.
* Manage the purchasing of spare parts as necessary.
* Conduct stock takes.
* Make recommendations for stock purchases taking account of product mix in accordance with local needs.
* Ensure all staff are Health & Safety trained (annually).
* Cascade the Croner Health & Safety training to all staff.
* Ensure staff operate within Health & Safety guidelines, including the wearing of Personal Protective Clothing (PPC) required for their job.
* Ensure hire areas are clean, tidy, and safe.
Support Branch Management to:
* Achieve Safety and Wellbeing culture.
* Embed Saint-Gobain Principles of Conduct and Action into working environment and behavioral standards.
* Develop a performance culture and high colleague engagement.
* Communicate Company plans, goals and individual objectives.
* Support the team with day-to-day queries.
Product Knowledge
* Maintain up to date knowledge of products and regulations, awareness of products and services and trends within the marketplace and identify future opportunities for the development of the hire range.
Skills, Knowledge and Experience
* Full, clean driving license (C1E and BE) preferred.
* Working knowledge of appropriate Health & Safety legislation.
* Relevant understanding of the market and product knowledge.
* Able to work on own initiative and as part of a team.
* Flexible and enthusiastic attitude.
* Demonstrable customer service focus.
* Able to create and maintain successful relationships.
* Good organizational skills to manage stock.
* Relevant forklift license.
* Experience in a sales/customer focused role.
IT literate.
Please be advised this role includes working alternate Saturday mornings.
Benefits: Competitive salary package, performance-related bonus, contributory pension scheme, perkbox discounts, financial planning support, holiday accrual on length of service, free parking, cycle to work scheme, enhanced maternity/paternity pay, mental health support, and employee assistance program.
MKM is the leading independent builders’ merchant in the UK, established in 1995.
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