The Role
The role will be to provide a comprehensive telephone call handling, administrative and clerical support service, to clinical and non-clinical staff in order to ensure the smooth running of the service.
You will assist the Senior Case Manager and/or Case Manager in the delivery of service(s) to NHSL staff in relation to the full range of rehabilitation services through EASY.
You will also be responsible for the following:
* Ensure that participants are assessed for eligibility, fully informed and have consented to the requirements of the service.
* Maintain accurate records and undertake assessments at the pre, mid and post-Interventions stages.
* Deliver these records in an agreed format, timeously as stipulated in the protocols.
* Liaise with appropriate service providers, Occupational Health (OH), Human Resources (HR), line Management and any other colleague/department/agency as required to meet service objectives.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
* Educated to HNC level (Health & Social Care, Business Admin, counselling Advice & guidance) or equivalent experience with an NHS or social care setting.
* Knowledge of client health and employability issues is essential
* Proven and well developed interpersonal skills and working with individuals on a one-to-one basis
* Excellent communication and motivational skills
* Administrative knowledge and experience
* Experience of working with people in a variety of settings
* Demonstrable relevant experience in an office administration capacity
* Experience of a range of software packages including Microsoft Word, Powerpoint, Outlook and Excel (incl. complex formulas).
* Well developed interpersonal skills in customer care
* Excellent communication skills
* Good organisational and planning skills
* Understanding of a range of procedures and processes
* Ability to prioritise work and work on own initiative whilst under pressure
* Proficient I.T. skills which include a working knowledge of Microsoft packages
* Ensuring confidentiality, diplomacy and discretion are maintained at all times
It would be great if you also have
* ECDL or equivalent proficiency
* Experience in dealing with customer care issues
* Analysis and provision of general information
* Experience of working with Partner agencies, including the voluntary and independent sectors
* Experience of working in Primary Care
* Experience of working with databases and/or knowledge of Microsoft Access
* Previous call centre or equivalent experience
* Excellent verbal, listening and written communication skills
* An ability to work as part of a team and independently if required
Contract type
Permanent
Full time
37 hours
Location and Working Pattern
This role will be based within SALUS at Beckford Street, Hamilton
The working pattern for this role Monday-Friday, 0830-1630 hours
Looking to find out more?
If youre looking to find out more, then we would love to hear from you!
Please contact Simon Martin, EASY/Salus Helpline Manager on simon.martin@lanarkshire.scot.nhs.uk
For enquiries regarding the application form or recruitment process, please contact Lynn Deas, Recruitment Administrator on lynn.deas@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email)
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshires benefits include:
* A minimum of 27 days annual leave increasing with length of service
* A minimum of 8 days of public holidays
* Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension )
* Paid sick leave increasing with length of service
* Occupational health services
* Employee counselling services
* Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
Further Information
For more information on the role, please refer to the Job Description. If youre looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage .
Additional Information for Applicants
* Posts close at midnight on the indicated date
* For help to complete an a pplication on Jobtrain please follow this link:
* Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately
* Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates
* Please contact Jobtrain Candidate Support Hub - for advice and support with any system issues
* We recommend using the Internet Browser 'Google Chrome' or 'Microsoft Edge' when using Jobtrain
* Once you have submitted your application form you will be unable to make any amendments
In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.
We anticipate a high level of interest in this position and may close the advert once sufficient applications are received. Please complete and submit your application early.
*Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential childrens setting/secure unit.
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.
We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at .
Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.
From 1 April 2024, the working week for NHS Agenda for Change workers in Scotland will be reduced. Full-time hours will reduce from 37.5 to 37 hours (pro rata for part-time staff) without loss of earnings.
NHS Lanarkshire will implement this change but it may not be possible to fully transition from 1 April and there may therefore be some areas of the organisation where implementation may take longer. If the department is currently unable to safely accommodate the reduced hours from 1st April, you may be required to work 37.5 hours per week until the department can meet the requirements without impacting patient safety - you will, of course, be remunerated accordingly. NHS Lanarkshire is committed to full implementation of the 37 hour working week across all areas as soon as it is safe to do so.