Service Advisor - Weston super-mare
Hours: 45 hours a week - Monday to Friday 08:00am to 17:30pm, and alternate Saturdays 08:00am-13.00pm (as per rota).
Carbase, a family-owned business and the largest independent pre-owned dealership in the South West with four stores and c.200 employees offering up to 3,000 vehicles.
Recognised for excellence, we've received prestigious awards like the Great Place to Work and the People and Culture Award from Autotrader in 2023.
We're seeking individuals with a motivated, welcoming, and positive demeanor to join our bustling Weston-super-Mare Workshop. Your role will be instrumental in achieving our service goals and maintaining the exceptional customer experience we're renowned for.
Benefits of working with us:
* Great annual leave: 31 days including bank holidays increasing to 35 over 5 years
* 'Refer a Friend/Family' scheme with a £500 reward
* Development & progression opportunities
* Contribution based pension scheme
* Health & Wellbeing support through 'Ben'
* Discounts on in-house car purchases & servicing
* Eyecare voucher scheme
* Cycle to work Scheme
* High Street and holiday voucher club
What you’ll be doing:
* Greeting our customers and listening to their requests, taking note of all issues, and answering their queries
* Liaising with our technicians you’ll schedule appointments and book in repairs and services.
* Keeping our customers updated with progress reports and follow-up calls, making sure expectations are being set, succeeded and surpassed where possible.
* Processing customer payments, providing cost estimations
* While liaising with our Preparation centre, our Parts and our Sales teams, to provide a seamless service
* Maintaining and developing relationships with customers, ensuring repeat business and customer retention
* While displaying extensive knowledge about products and services to give a professional transaction and helping us demonstrate why we’re the service to choose again.
What you’ll need:
* Full UK Driving licence
* Exceptional interpersonal skills, verbal and written, coupled with a passion for delivering top-notch customer service. Able to navigate difficult conversations while working independently and prioritising tasks effectively
* While able to work on own initiative and to prioritise workloads
* Good IT skills including MS Excel, Word, Outlook
* Able to quickly establish and build rapport with our customers
* Previous experience in a customer service role, ideally working to targets
* Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
Job Type: Full-time
Pay: £27,845.00 per year
Benefits:
* Company events
Licence/Certification:
* Driving Licence (required)
Work Location: In person
Reference ID: WSMSA2
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