Job Description
Rewards and Benefits on offer:\n\n * You will be working Monday – Friday (Apply online only)\n\n * 25 days holidays + bank holidays increasing to 28 after 5 years\n\n * Pension – Employee 5% and Employer 3%\n\n * Free Parking on site\n\n * Free Daily Fruit drops\n\n * Free Breakfast for all staff\n\n * Death in service 3 times salary\n\n * Employee Assistance programme\n\n * Discount platform\n\n * Day off for your birthday\n\n * Free flu jabs for anyone that wishes to have them\n\n * Cycle to work scheme\n\n * Salary sacrifice Season ticket for the metro\n\n * Hybrid working (3 in office, 2 at home) optional for the employee and (after successful completion of probation/training period)\n\nYour New Career Opportunity:\n\nMTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation\n\nThey are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.\n\nIf you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.\n\nYou will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.\n\nThe job you will be doing:\n\n * First line response to incoming calls.\n\n * Accurately and speedily set up new claims.\n\n * Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.\n\n * Professional handling of calls to ascertain liability and move forward in a positive manner.\n\n * Record all relevant information to reduce potential costs and identify indemnity concerns.\n\nAbout you:\n\n * Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls.\n\n * Good attention to detail\n\n * IT literate and competent keyboard skills\n\n * Good communication skills\n\n * Flexible and able to support other areas\n\n * Good communication skills\n\n * Assertive telephone manner to maximise the volume of calls taken\n\n * Ability to take ownership of possible problems