Customer Partner Salary £38,427.79 Location Milton Keynes Permanent, Full Time Passionate About Helping Others? Become a Customer Partner Do you love building relationships and making a real impact? We're looking for a Customer Partner to support individuals in crisis, foster strong internal and external connections, and empower customers to maintain their tenancies while making positive life changes. If you're ready to make a difference, join us today Location: Milton Keynes and surrounding areas Salary: £38,427 Contract: Permanent, full time Your week: 36.25 hours (Monday to Friday, 08.45-17.00) Snapshot of your role Support and advise customers who are unable to maintain their homes and/or sustain their tenancies. Respond to customers in or facing a potential crisis, signposting, referring and raising Safeguarding reports when required. Work with customers to empower them to effect positive changes. Develop creative solutions with customers to sustain their tenancies in the short and long term. Co-ordinate support plans and commission the relevant support from internal and external services to ensure the best possible outcomes are achieved for the customer. Collaborate with other agencies and services, actively engage in partnership and joint working practices. Create influential proposals to achieve successful outcomes for both customers and Amplius while considering and mitigating risk. Request, attend and contribute to professionals and multi-agency meetings. Regularly review cases and support plans, involving customers, relevant teams and support services where appropriate, to ensure cases are being progressed. Provide witness statements and other relevant documents as requested and attend Court hearings representing Amplius as required. Use our budget responsibly and effectively to deliver positive outcomes, and ensure expenditure is recorded accurately. Your toolkit for success Experience of supporting customers with high levels of stress, ill health or displaying challenging behaviours. Excellent written and verbal communication skills. Good IT skills and use of mobile technology. Clear and effective communication. Good problem solving and decision- making capabilities Strong organisational skills, able to prioritise a varied caseload and co-ordinate resources. Effective interpersonal skills and ability to build rapport, gain trust and co-operation. Effective in problem solving and decision making. Emotional intelligence, ability to recognise powerful and distressing emotions and respond appropriately. Ability to leverage influence in collaborating with others to achieve the best outcomes for customers. A full driving license is essential for this role. Please read the attached Job Description before applying so you get the full scope of the role. Benefits 28 days annual leave (plus bank holidays) Enhanced maternity, paternity, and adoption leave Paid qualifications and professional subscriptions Pension contribution up to 10% Health and wellbeing support Carers leave Cycle to work scheme Electric car lease scheme Paid fertility and maternity leave Financial Wellbeing support Free flu jabs Life assurance Grow with us Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go. Make a real impact Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve. Environmental and social impact We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity. Our values We’re committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 16 March Telephone Interviews: 19 March Interviews: 24 March If your application is successfully progressed to the next stage, we’ll call you to arrange an interview and practical assessment. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.