Job Description We’re recruiting for a Pension Administrator to join us to deliver a first-class customer experience throughout the life of their policy. We’re offering a competitive base salary of £25,500. You will work 8:30am - 5:30pm Monday to Friday with a requirement of 2 days per week in office. You will maintain scheme data and administer individual member records, handling all aspects of customer claims efficiently and effectively to ensure customer satisfaction. What you'll be doing: Claims Service: Provide efficient claims service by understanding each pension scheme, performing calculations, and communicating benefits clearly Quality Checking: Implement effective quality checks to review customer outcomes and identify foreseeable harm Customer Information: Ensure customers receive tailored information to understand communications and required actions Training Delivery: Target training to help staff understand their obligations and provide clear information and support to customers Service Provision: Organize and manage service provision to prioritize customer claims and complaints Workflow Recording: Accurately record workflow and perform quality checks according to the prescribed QA framework Conduct Risk: Embed conduct risk principles into daily operations to deliver good customer outcomes Customer Outcomes: Act in good faith to deliver good outcomes for customers, avoiding foreseeable harm and supporting vulnerable customers