We are looking for an experienced EventMAP System Administrator to manage, configure, and maintain our EventMAP platform (Timetabler and Booker apps primarily). The ideal candidate will have a strong technical background in system administration, with a focus on managing EventMAP. You will be responsible for ensuring the seamless operation of the EventMAP system, supporting users, and optimizing system configurations to meet organizational needs.
Responsibilities:
* Administer and maintain the EventMAP system, ensuring its optimal performance and availability.
* Perform system updates, patches, and upgrades as required, ensuring minimal downtime via the Change Control Board.
* Monitor system performance and troubleshoot issues promptly to ensure a smooth user experience.
* Provide support for EventMAP users, resolving issues related to system access, functionality, and configuration.
* Conduct user training sessions to improve user understanding and effective use of the system.
* Develop and maintain documentation for system use, best practices, and troubleshooting.
* Configure and customize the EventMAP system to align with the organization's scheduling and attendance management requirements.
* Work with stakeholders to understand business needs and implement solutions within the system to support those needs.
* Create and manage user roles, permissions, and workflows to optimize system use and security.
* Ensure accurate data entry and integrity within the EventMAP system.
* Generate and analyze reports related to event scheduling, resource utilization, and other metrics.
* Provide insights and recommendations based on data analysis to support decision-making.
* Integrate EventMAP with other systems and platforms as needed to streamline operations and data flow.
* Implement automation for recurring tasks and processes to enhance system efficiency.
Minimum Requirements:
* Bachelor’s degree in information technology, Computer Science, or a related field.
* Experience as a System Administrator, with specific experience in event management or scheduling systems like EventMAP.
* Strong higher education domain knowledge, technical knowledge of system administration, including experience with system updates, backups, and troubleshooting.
* Familiarity with SQL and data management principles.
* Experience in user support and training, with excellent communication skills.
* Ability to work independently and manage multiple tasks effectively.
Soft Skills:
* Excellent problem-solving and analytical skills.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Detail-oriented with a focus on accuracy and quality.
* Experience with EventMAP or similar event management platforms.
* Knowledge of system integration and API management.
* Proficiency in data analysis and reporting tools.
* Understanding of data security best practices.
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