Role: Entry Level (Temp - Perm) Customer Service Advisor
Temp to Perm Opportunity
Salary: £12ph / £23,000pa
Location: This is a fully office based role based in Liphook - parking available onsite and a 5 min walk from the train station
Working Hours: Full-time position;
35 hours per week; various shifts between 8.00am-8.00pm Mon-Fri (ie 12pm-8pm or 8am-4pm or 10am-6pm)
Our Customer Service Advisor is our first point of contact, for new and existing customers and always puts the customer at the heart. With excellent product knowledge, providing help and support by actively listening, demonstrating empathy and being solutions focused. Responsible for delivering service excellence, every time.
The Role:
Deliver efficient and effective, quality customer service through multiple channels i.e., phone (inbound and outbound), email, chat and social media.
Have a positive approach to work, being agile, and able to thrive in a busy, fast paced environment.
Maintain a high level of knowledge about our products and services and be able to inform and educate customers of the benefits
Focused on first time resolution, ensuring we are easy to do business with.
Investigating customers queries and interacting with other departments
Navigate our internal systems quickly, and record information accurately.
Manage, investigate, and resolve customer complaints, where necessary.
Your training will include:
A full induction training programme that w...