The Ward Clerk is an integral part of the ward team here on Ward A6. We are looking for someone who is proficient, organised, has good time keeping with excellent people and communication skills. You will be required to provide a comprehensive service to patients and perform clerical duties to a high standard.
Responsibilities include:
1. Communicating regularly with patient's relatives and loved ones to provide updates as a point of liaison.
2. Facilitating the attendance of patients onto the ward.
3. Updating the Hive System.
4. Answering and responding to phone calls in a professional and timely manner.
5. Operating within clearly defined limits of policies, procedures, protocols and guidelines within the department.
6. Improving good working practice when necessary.
We are looking for a candidate who has excellent telephone and communication skills and is eager to join our Administration team at Wythenshawe. The position is a busy customer/administration service-based role where no two days are the same. You will need to work flexibly and apply a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team are essential.
You will work alongside the Consultants, Doctors, and Nurses to ensure our patients receive the best care possible. We are looking for candidates who will bring a positive approach to the working environment.
Successful candidates must have excellent IT skills, including Word and Excel. Experience working in a customer service or healthcare environment is essential as you will be expected to use IT and communication equipment associated with call handling and data input. You should demonstrate high levels of personal commitment to facilitating the delivery of a patient-focused service.
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
For further details / informal visits contact:
Name: Jane Shaw
Job title: Ward Manager
Email address: jane.shaw@mft.nhs.uk
Telephone number: 0161 291 6690
Please contact Jane to discuss the role further or email jane.shaw@mft.nhs.uk.
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