Retail Shift Manager (Full Time)
As a key member of our retail team, the Retail Shift Manager plays a pivotal role in ensuring seamless store operations. Reporting directly to the Store Manager, you will be responsible for leading a team of sales assistants and providing exceptional customer service.
Salary
£14.35-14.85 per hour
Job Description:
We are seeking an experienced and motivated individual to join our team as a Retail Shift Manager. As a full-time employee, you will work varied shifts across different days of the week, including weekends and bank holidays. Your primary responsibility will be to lead a team of sales assistants, providing guidance, support, and training to ensure excellent customer service standards are consistently met. You will also be responsible for maintaining a safe and secure working environment, adhering to company policies and procedures, and contributing to achieving sales targets and store objectives.
Responsibilities:
* Lead a team of sales assistants, promoting a positive and productive working environment* Provide exceptional customer service, resolving queries and complaints in a professional and timely manner* Maintain accurate records of sales, stock levels, and store security* Collaborate with the Store Manager to develop and implement sales strategies, promotional activities, and visual merchandising displays* Ensure compliance with company policies, procedures, and health and safety regulations* Contribute to achieving sales targets and store objectives through effective teamwork and individual performance
Requirements:
* 1+ year's experience in a similar retail management role* Excellent communication and interpersonal skills* Ability to work independently and as part of a team* Strong problem-solving and analytical skills* Proficient in basic IT skills, including Microsoft Office* Physical ability to work in a fast-paced retail environment, standing for long periods, and moving quickly when necessary* Availability to work flexible hours, including weekends, bank holidays, and overtime as required
What We Offer:
* Competitive hourly rate: £14.35-14.85* 35-hour contract, with opportunities for overtime* Various shifts, including mornings, afternoons, evenings, and weekends* 30-35 days' holiday (pro rata) per year* 10% in-store discount on all purchases* Enhanced family leave policy* Career development opportunities within a dynamic and growing retail business