Job summary This is an opportunity for a receptionist to work at a forward thinking GP Practice. It is a substantive post full time, as part of a small hardworking team. You will be working at Summerfield Group Practice Health Centre in West Birmingham. There will be a requirement to learn the patient administration systems and ordering system to work effectively within a 'low' paper environment. There may be some requirement to phone and speak to patients and also to deal with patients and their family or assistants. The days and hours worked will be negotiable to an extent but within the Practices opening times. Some degree of flexibility would be desired for cover during holiday times. Main duties of the job You will be working in Summerfield Group Practice located in Summerfield Primary Care Centre You will be expected to support all administrative activities. Examples of some activities are: Typing correspondence. Completing EMIS tasks Dealing with patient enquiries both face to face and telephone Referral management according to guidelines. Shared management of a Department email account. Opening and scanning post You will be expected to support all activities within the Department. If you feel you have the necessary qualities and skill set we would be delighted to hear from you. About us Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality. Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities. We have three newly emerging strategic objectives: 1. Our People - to cultivate and sustain happy, productive and engaged staff 2. Our Patients - to be good or outstanding in everything we do 3. Our Population - to work seamlessly with our partners to improve live Date posted 07 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time, Part-time Reference number 381-CT-6544650-B Job locations SWB NHS Trust-Summerfield Group Practice Birmingham B18 7AL Job description Job responsibilities Please see attached Job Description and Person Specification for full details of what the role entails Job description Job responsibilities Please see attached Job Description and Person Specification for full details of what the role entails Person Specification Qualifications Essential NVQ level 2 Customer Care Service, GCSE Maths and English grade C or above Willingness to undertake further training Good standard of general education Experience Essential Significant clerical experience Good keyboard and computer skills RSA1 typing or EDCL Desirable Previous GP reception experience Experience of patient information systems (e.g.Systm One, Rio) Person Specification Qualifications Essential NVQ level 2 Customer Care Service, GCSE Maths and English grade C or above Willingness to undertake further training Good standard of general education Experience Essential Significant clerical experience Good keyboard and computer skills RSA1 typing or EDCL Desirable Previous GP reception experience Experience of patient information systems (e.g.Systm One, Rio) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sandwell and West Birmingham NHS Trust Address SWB NHS Trust-Summerfield Group Practice Birmingham B18 7AL Employer's website https://www.swbh.nhs.uk/ (Opens in a new tab)