Administrator
Imperial Recruitment Group are delighted to announce that we are working in partnership with a global engineering business who are recruiting for an Administrator on a permanent basis.
Salary: £25,050 - £26,500 per annum
Contract Type: Permanent
Location: Stockton-on-Tees
Hours: Full Time
Job Purpose
The purpose of this role is to ensure all customer service enquiries are resolved and orders are completed in a timely manner to ensure customer installations are enabled effectively leading to excellence in customer service.
Responsibilities:
* To support with the order processing of all products within our portfolio.
* Key contact for business partners in the sales regions, dealing with emails and telephone calls.
* Ensure all orders and drawings are processed within agreed time deadlines, with quotations and general enquiries responded to in a timely and professional manner.
* Manage the order process from placement to invoicing, resolving queries at each step of the process.
* Manage the order book for the regions including advising business partners of any delays to the process. Liaising with factories and suppliers ensuring customer service excellence.
* Support Finance to ensure business partner payment / credit terms are adhered to.
* Archive and invoice of orders.
* Coordinate shipments to business partners in a timely and cost-effective manner.
* To ensure any aftersales service is delivered to the highest standards.
* Liaise with the Aftersales Team to resolve aftersales issues to produce remakes as required.
* Liaise with other BDD departments to create an atmosphere centred on delivering customer service excellence for the Company’s business partners.
* Manage time and workload effectively to ensure the highest standards of service.
* Carry out any other reasonable duties requested by management.
Essentials:
* Demonstrable experience of administration and/or customer service experience
* Demonstrable experience of sales order processing
* Demonstrable experience of handling telephone calls preferably within a service organisation or help desk role where departmental results are achieved by teamwork
* Customer Service qualification or similar experience
* Excellent written and verbal communication and interpersonal skills
For more information on this opportunity please feel free to contact Imperial Recruitment Group