Role - Customer Service Executive c£27.5k (6 month Fixed Term Contract - could become permanent) + Excellent Benefits
* ESTABLISHED GROWING BUSINESS
* EXPERIENCE IN A FAST PACED SALES / CUSTOMER SERVICE ENVIRONMENT ADVANTAGEOUS
* INITIALLY 6 MONTH CONTRACT (COULD BECOME PERMANENT)
* MONDAY - THURSDAY 8.30am - 5.00pm and FRIDAYS 8.30am - 4.30pm
Our client is a leader in their field and due to continued growth, have 6 month fixed term contract for an experienced Customer Service Executive. The role could become permanent or extended dependent upon business performance. The role is varied and in a fast paced working environment.
Duties and Responsibilities
* Deliver excellent Customer Service to all customers
* Generate and process orders through email/telephone customer contact to deliver the monthly targets as set by Account Managers and Sales Directors for the UK and Other Markets.
* Utilise CRM system (when implemented) for recording and planning; orders, actions, complaints, opportunities and general communication.
* Office based point of contact for customers to support and answer queries.
* Provide overview on sales vs budget in daily meetings.
* Activate promotions with customers agreed by the sales team.
* Generate good relationships with the account managers.
* Operate the Warehouse Management System to ensure the smooth running of the process.
Skills and Experience
* Must have an entrepreneurial Spirit
* Excellent communication skills
* Self-motivated and pro-active
* Excellent organisation and interpersonal skills
* Strong skill set on PC; Outlook (or equivalent), CRM, PowerPoint, Excel.
* High level of tenacity and resilience
if you feel you have the skills and experience necessary, please upload your CV in the first instance