Position: Airtime Billing Manager
Job ID: 2394/2
Location: Redhill
Rate/Salary: Salary to be advised upon application
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Airtime Billing Manager
Typically, this person will take ownership and manage all aspects of the monthly billing cycle. You will be responsible for the UK Airtime Billing team and manage the day-to-day airtime activities. You will act as NIBS, INSIGHT provisioning and airtime third-party systems subject matter expert to ensure all billing and provisioning requests are resolved for both internal and external customers.
Duties and responsibilities of the Airtime Billing Manager:
1. Management of NIBS and third-party systems information relevant to provisioning orders, customer accounts, billing profiles and rates
2. Maintain the accuracy of the airtime billing database (NIBS)
3. Process internal and external requests for activations, deactivations, changes of packages for all the company's services and ensure any Early Termination Fees are advised
4. Understand and manage airtime processes and ensure they are performed in a timely manner
5. Ensure all provisioning requests are configured correctly for billing the product
6. Daily or weekly housekeeping checks for any errors, non-processed CDRs or orders
7. Resolve all errors prior to the products bill run
8. Run invoice processing within the product timeframe
9. Ensure invoice validation before approval and issuing the final invoices to the customers
10. Deal with queries through to resolution within a suitable timeframe
11. Ensure the ticketing airtime queues and tickets are managed within the SLAs, all new tickets are allocated, categorized, and the status is changed. Ensure tickets are brought to resolution in a timely manner keeping the customer updated with progress
12. Check and approve incoming supplier invoices and purchase ledger activity in liaison with the finance team in a timely and accurate manner
Qualifications and requirements for the Airtime Billing Manager:
1. UK Driving Licence
2. Ability to obtain SC Clearance
3. A minimum of 5 years experience
This vacancy is being advertised by HSB Technical who have been appointed to act as the recruitment consultancy for this role.
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