Description
🚀 Join Us in building a legacy brand! 🚀
Welcome to AU Vodka, where ambition and drive meets passion, and every idea has the power to transform the way we are disrupting and mixing up the drinks and spirits industry.
Are you ready for the challenge and to be part of something extraordinary? Here at Au Vodka, we're not just content with being the number one flavoured vodka brand in the UK, but we're spirit-ed in building & crafting a revolution. We're on a mission to redefine Vodka and inspire a new generation, disrupt, and build a truly global brand. Apply now to understand what's going down in Swansea.
In our fast-paced environment, creativity thrives, and challenges are seen as opportunities for growth. We believe in pushing boundaries, thinking outside the box, and challenging the norm. If you're someone who thrives on innovation, collaboration, and making a real impact, then you've come to the right place.
At AU Vodka, we're not just offering you a job; we're inviting you to create and inspire, with other visionaries, grafters, and doers. Together, we'll shape the future and leave a legacy that breaks barriers.
Are you ready to unleash your potential and be part of something bigger than yourself? Join us at AU Vodka, where every day there's any opportunity to #showyourmetal
Why Join Our Team?
We believe in creating a workplace where passion meets purpose, and where every individual feels valued and rewarded. Here’s what makes us stand out:
🌟 Early Finish Fridays: Wrap up your week early and jumpstart your weekend because work-life balance matters.
🍳 Freshly Made Meals: Enjoy the perks of an in-house chef crafting delicious, fresh breakfasts and lunches daily. Nourish your body while you focus on fuelling your career.
🏢 State-of-the-Art Office: Work in a modern, thoughtfully designed workspace with convenient onsite parking—because your environment should inspire your best work.
🤝 All Win Together, Lose Together Bonus: Celebrate our shared successes with a companywide bonus. We're in this together, through every triumph and challenge.
🎉 Your Birthday, Your Day: Take your birthday off to relax, recharge, or celebrate however you want—because you deserve it.
🎈 Epic Launch Parties & Events: From product launches to unforgettable team celebrations, we love to mix hard work with fun!
👶 Enchanted Maternity & Paternity Leave: Welcoming a new family member is magical. Our enhanced leave ensures you have the support and time you need during this life-changing moment.
When you join us, you're not just taking a job—you’re stepping into a community that celebrates success, fosters growth, and values every individual. Come be part of something extraordinary.
Key Responsibilities
Position Overview
We are seeking a proactive, experienced, and customer-focused Front of House Manager to lead our daily operations. This multifaceted role requires overseeing the smooth running of our Vodka Shop, café, barista services, customer experience maze, and the AU Vodka flavour making & stock control areas. You will also be responsible for managing and inspiring a small team of shop assistants and front of house staff, ensuring a consistently outstanding visitor experience.
Key Responsibilities
Operational Management:
· Oversee day-to-day operations of the Vodka Shop, café, and customer experience maze.
· Ensure that all areas operate efficiently, adhere to brand standards, and deliver a superior customer journey.
· Coordinate with other departments (e.g., marketing, production, and events) to maintain a seamless customer experience.
Running a Successful Barista Bar & Training Staff:
· Barista Skills: Teach coffee knowledge, equipment uses, espresso techniques, and latte art.
· Hands-On Practice: Simulate real service, improve speed, and develop sensory skills.
· Customer Service: Train staff in communication, handling complaints, and upselling.
Several Direct reports, initially one Shop Assistant, with view to grow up to 5 direct reports:
· Manage, mentor, and motivate a small team of shop assistants and front of house staff.
· Develop staff schedules, conduct training sessions, and perform performance evaluations.
· Foster a collaborative and positive work environment that aligns with our brand values.
Customer Experience:
· Curate and continuously enhance the customer experience within our interactive maze and throughout the venue.
· Engage directly with guests, addressing inquiries and ensuring exceptional service standards.
· Act as a brand ambassador, embodying the spirit of our innovative vodka experience.
AU Vodka Flavour Making & Stock Control:
· Oversee the AU Vodka flavour making station, ensuring consistency and quality in product creation.
· Manage inventory and stock control for AU Vodka, maintaining optimal stock levels and compliance with safety standards.
· Liaise with suppliers and production teams to ensure timely stock replenishment and product quality.
Working with the facilities manager to:
· Ensure that all operations comply with local health and safety regulations, licensing requirements, and company policies.
· Conduct regular audits and implement improvements to maintain the highest standards of operational excellence.
Working with finance and operational colleagues to:
· Monitor budgets, control costs, and report on performance metrics.
· Prepare operational reports, manage cash handling, and support promotional or special event initiatives.
· Ensure stock control procedures are adhered to at all times
· Facilitate HQ stock count when required by Finance team
Qualifications & Experience
* Experience:
o Proven experience in hospitality, retail management, or a similar front of house role.
o Demonstrated ability to lead and motivate a team in a high-energy, customer-facing environment.
o Experience with stock control, inventory management, and quality assurance in beverage or retail settings is highly desirable.
* Skills:
o Exceptional customer service and communication skills.
o Strong leadership, organisational, with a collaborative, sleeves rolled up mentality
o Knowledge of barista operations and a passion for craft beverages.
o Ability to multitask in a dynamic environment and adapt to new challenges.
* Education:
o Desirable: A degree or diploma in Hospitality Management, Business Administration, or a related field
o Any industry certifications are a plus.
Au Vodka: Redefining Spirits with Style & Sparkle! ✨
🔥 One of the fastest-growing spirit brands in the UK, Au Vodka is turning heads with its iconic shiny gold bottles💛 and handcrafted pewter labels 🏷️. We’re here to shake up the traditional alcohol market 🍸, offering a bold, fresh alternative that stands out from the crowd.
💻📱 With a highly engaged social media fam and a standout online presence, we’re not just a brand – we’re a movement. Now, we’re setting our sights even higher 🌍, gearing up to take the world by storm.
💡✨ At Au Vodka, we believe in a workplace culture that fuels creativity and big ideas 💭. We’re on the lookout for open-minded, resourceful individuals who are ready to join our exciting journey 🚀 and help us keep raising the bar!
🍾 Are you ready to be part of something extraordinary? Let’s grow together! 🌟