Client Experience Leader
Location: Glasgow
Hours: Monday to Friday 9am to 5.30pm
Salary: up to £45,000 DOE
Tasks
Who we are
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential.
We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People."
Outbound & inbound contact centre operational management and strategic planning experience
* Effective leadership through team building, development, and strong coaching skills
* Highly focussed and driven
* Great ability to coach the coach
* KPI management and proven track record of achievement
* Ability to recruit and create dynamic and high performing teams
* Commercial awareness and financial management
* Thorough understanding of resource optimisation and delivery
* Excellent client relationship management
* Experience of managing multiple projects and varying team sizes
* Excellent written, verbal and presentation skills
* Act with integrity at all times when representing our business and its people
Requirements
Requirements
Outbound & inbound contact centre operational management and strategic planning experience
* Effective leadership through team building, development, and strong coaching skills
* Highly focussed and driven
* Great ability to coach the coach
* KPI management and proven track record of achievement
* Ability to recruit and create dynamic and high performing teams
* Commercial awareness and financial management
* Thorough understanding of resource optimisation and delivery
* Excellent client relationship management
* Experience of managing multiple projects and varying team sizes
* Excellent written, verbal and presentation skills
* Act with integrity at all times when representing our business and its people
Benefits
As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.
Feel ready to jump in? Click the apply button or contact the team:
* Please give the team a phone call on 0141 272 1112, they are excited to discuss the role further.
* Text or Whatsapp 07855160307