Do you thrive in a challenging environment and actively seek solutions?
Sounds like you?
We'd love to hear from you!
We are looking for an IT Service Manager who would like to be part of a team delivering real value to our DWP colleagues and citizens.
You will be part of the Live Support team supporting business critical systems used by Counter Fraud Compliance & Debt (CFCD), which is currently the largest business directorate impacting the DWP Live estate across all service lines.
You will provide support to members of the Debt Management Team and help ensure the quality and availability of the critical Digital products and services that the department depends on.
Comprehensive training in Service Management, leading to ITIL certifications is available.
Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.
As an IT Service Manager you are responsible for ensuring a high quality service is achieved for the end to end technology solution, support services and user experience of the Debt Management Service.
This is a highly visible role with the successful candidate required to undertake key activities associated with Service Management. Working as part of a team, you may undertake Service Management activities such as:
* Proactive role within Debt Management Live Support team, using recognised Service Management processes, procedures and policies to resolve incidents, problems & issues and escalating where appropriate to relevant IT service functions.
* Providing high quality support for all end users, understanding and trying to resolve user issues and queries, managing end user communication and expectations.
* Meeting or exceeding agreed SLAs and OLAs for Incident, Problem and Change Management.
* Liaising effectively and courteously with colleagues and stakeholders via various channels (e.g. phone, email, Teams).
There may be a requirement for you to provide out of hours support in this role. This is voluntary and may include evenings and weekends.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .