Our Client, a highly successful Managed Service Provider, is seeking a Field Services Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA).
Responsibilities:
* To repair diagnose and replace PCs, Laptops, Printers, Servers and retail equipment and associated peripherals.
* To perform desk side support to clients as requested
* Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
* Assist other engineers in the delivery of service to our customers.
* Cover site roles where required due to planned or un-planned absence
* Achieve KPI target of 5 visits / fixs per day.
* Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customers SLA requirements.
* Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
* Carry out any other reasonable request from your line management
* Carry out customer rebuilds and configuration to desk
* Carry out AV repairs and Printer repairs.
* Carry out IMAC projects with little supervision
Skills and experience:
* Knowledge of PC, Laptop, Printer & associated peripherals operation
* Key Clients specific procedures
* Trained in Desktop/Laptop/Printers and Servers
* Excellent knowledge of common software products
* Excellent customer facing skills
* SC Clearance (or willingness to apply) and a full driving licence is required