Retail Customer Advisor (Luton) - 37.5 hours
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We'll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
Job Responsibilities:
1. Understanding each customer and their needs.
2. Setting the bar on coverage, reliability and customer care.
3. Providing amazing experiences that make people feel good.
4. Achieving personal and store KPI's.
5. Matching our products and services to our customer's needs and selling them our amazing state of the art products and services.
6. Driving our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
7. Offering solutions to customers with general mobile or network queries (we'll teach you how to answer these!).
To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.
Qualifications:
* Experience in a customer facing role.
* Awesome communication skills.
* Willingness to learn.
Additional Information:
* £12 per hour.
* A brand new smartphone on an Unlimited data plan.
* On-target bonus of 25%, paid out monthly based on your store's performance.
* Individual bonus accelerators for high performers.
* Great discounts with our Perks at Work scheme.
* Great training courses and career development opportunities.
Our people make us who we are. We're a diverse and inclusive bunch, and it's important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
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