The Role
Overall purpose
The Deputy Manager will support the Registered Manager to ensure the delivery of efficient, effective services, providing exceptional care that meets and exceeds the diverse needs of the clients and all other stakeholders.
Responsibilities and accountabilities
1. Assume responsibility for the services provided by the home.
2. Provide a high standard of care and reablement to residents, based on the assessment of care needs and in consultation with the residents, their relatives, and the care team.
3. Continuously evaluate the quality of care given, and regularly reassess the needs of residents in consultation with them, their relatives, and the care team, and to effect change required to achieve planned goals.
4. Administer and order medicines in accordance with residents' needs and the home's policies and procedures.
5. Maintain necessary records and ensure the accuracy and reliability of the systems for administering medicines.
6. Liaise with residents' GPs and other relevant healthcare professionals.
7. Engage in care planning and implementation of care plans.
8. Continually review own practices to develop new skills and knowledge through relevant professional development training.
9. Work closely with other members of the care team, ensuring that effective, high-quality care is given to achieve planned goals.
10. Make effective and efficient use of all the home's resources.
11. Work in partnership with residents' families and friends in planning, implementing, and reviewing care plans.
12. Enable residents to receive appropriate religious, cultural, emotional, and psychological support.
Day-to-day running of the home
1. Take responsibility for the running of the home in absence of the Registered Manager.
2. Assist the Registered Manager with the general management of the home working under their guidance and leadership.
3. Assist the Registered Manager to produce and maintain the operational policies and procedures needed to run the home effectively and efficiently.
4. Support the Registered Manager in their duties to ensure the home complies with all relevant legislation.
5. Support the Registered Manager to produce and maintain systems and procedures for auditing and assuring the quality of care provided by the home.
6. Support the home manager in the marketing of the home and assessment of prospective residents.
7. Liaise with and establish relationships with other health and social care providers.
Staff management and development
1. Assist the Registered Manager with the recruitment, appointment, deployment, training, and development of all staff employed by the home.
2. Provide support and professional supervision to all staff as appropriate.
3. Attend and participate in staff meetings.
4. Take responsibility for the management of specific staffing matters as required by the Registered Manager.
Management of premises
1. Assist the Registered Manager in maintaining the premises in accordance with current legislation and the company's policies and procedures.
2. Help to ensure that rooms and common spaces are properly cleaned and maintained.
3. Manage any planned maintenance programmes as required by the Registered Manager.
Financial management
1. Assist the Registered Manager with the management of the home's financial affairs.
2. Assist the Registered Manager in maintaining administrative systems and financial records.
Person Specification
EDUCATION AND QUALIFICATIONS
Essential: Level 4 in Health and Social Care or transferable qualification of the same level.
Desirable: Level 5 or equivalent in management or Health and Social Care.
KNOWLEDGE AND SKILLS
Essential:
1. Knowledge of writing and reviewing personalised care plans.
2. Responsive to resident’s needs.
3. Excellent interpersonal skills.
4. Ability to encourage and motivate others.
5. Good listener.
6. Comprehensive knowledge of relevant legislation, regulation, and practice.
7. Good knowledge and understanding of the Care Act 2014, Care Quality Commission Fundamental Standards, Mental Capacity Act 2005, NHS and Community Care Act, and Carers Act.
8. Knowledge and Practice in administering medication.
9. Health and safety legislation.
10. Safeguarding adults.
EXPERIENCE
Essential:
1. Knowledge and experience of running health and social care within a residential setting.
2. Detailed knowledge of all relevant legislation and policies including Health and Safety and Adult Safeguarding requirements/procedures.
3. Experience working within a challenging environment with often competing demands.
4. Effective management of budgets and resources.
OTHER REQUIREMENTS
Essential:
1. Full driving licence and vehicle owner.
2. Competent and confident user of relevant ICT software and equipment.
3. Ability to promote quality assurance and support cultural change and service development.
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