Oakfield Surgery is looking to recruit an enthusiastic Care Navigator to work with the current team. This person will receive, assist and direct patients in accessing the appropriate service in a courteous, efficient and effective way. They will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors. They will help provide a quality, friendly and efficient service within a safe and effective working environment and support the doctors to provide the highest standard of care to the patients, within the changing NHS.
Main duties of the job
* Greeting and directing all patients.
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
* Deal with all general enquiries, explain procedures and make follow-up appointments as requested by clinicians.
* Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
* Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
* Process personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
* Register requests for home visits, ensuring careful recording of all relevant details and where necessary refer to the relevant Clinician.
* Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
* Advise patients of relevant charges for private services.
* Enter patient information onto the computer as required.
About us
Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.
We are committed to equal employment opportunities and encourage applications from all qualified individuals.
Benefits of Working with SPC
* Defined benefits scheme.
* Life insurance.
* Family benefits, including adult dependents & children’s pensions.
* Ill health benefits.
Electric Car Salary Sacrifice Scheme:
* Fully comprehensive insurance, servicing, tyres & breakdown cover.
* Up to £2,000 annual SPC contribution (subject to conditions).
Flexible Working Arrangements:
GP remote working options to accommodate personal commitments.
Additional Benefits:
* Health service discounts, including a complimentary Blue Light Card for new starters.
* Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service.
* Enhanced maternity & paternity terms.
* Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships.
At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.
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