The post-holder will work across Navigo Services as need dictates and on an ad-hoc basis as agreed to meet organisational need.
Members of the admin bank will assist in ensuring the service experienced is positive and service user confidentiality is maintained at all times. Treat all visitors, i.e., service users, families/carers, colleagues, and all visitors with respect, dignity, courtesy, and in accordance with Navigo Values.
The post-holder will be responsible for maintaining up-to-date knowledge on Navigo policies, processes, and procedures and working within these at all times.
The post-holder will assist in administrative duties under the direction from the Admin Manager and Senior Administration staff within the provision of team requirements.
The post-holder will undertake relevant duties required from time to time as requested by Management which correspond to the general character of the post and is commensurate with the level of responsibility.
To provide an efficient and effective administrative/clerical support service across all areas of Infrastructure and Operational Services as required.
To provide an efficient and effective front line service to clients, staff, external agencies, and members of the public, face to face, on the telephone, and electronically.
Main duties of the job
1. To work within the Administrative Teams that support services undertaking a range of routine admin duties under direction, i.e., photocopying, scanning, and word processing.
2. To undertake routine documentation processing if required in the area of service, i.e., data entry of invoices which are collated, checked, and recorded according to set guidelines.
3. To undertake a range of accurate and well-presented word processing duties and data inputting on the electronic system.
4. To ensure that filing systems, both manual and electronic, are kept up to date and are accurate.
5. To deal with a wide range of enquiries from the public and staff members, both face to face, over the telephone, and electronically, ensuring that all enquiries are dealt with in an efficient manner, maintaining confidentiality at all times.
6. To maintain excellent working relationships with all staff within the Teams, other employees, partner agencies, and any visitors to the service areas.
7. To ensure health and safety procedures are adhered to and actioned as necessary.
8. To maintain confidentiality at all times and to comply with the Data Protection Act and Access to Health Records procedures.
9. To comply with Health and Safety Regulations and work within the policy guidelines of Navigo and maintain an up-to-date and proficient working knowledge of Navigo policies.
10. To effectively manage compliance in mandatory training within the guidelines of Navigo.
About us
NAViGO is a public service, not for profit and for the good of the community. We put people who use the service first and in doing so hopefully liberate you to do the job you want to do and have fun while doing it, developing relationships with the local community that are all about care.
In April 2011, North East Lincolnshire mental health services became a not-for-profit social enterprise called NAViGO.
Most people who use our services will continue to access them through the NHS. NAViGO is about continuing to provide the mental health and social care services that the people of North East Lincolnshire have come to expect: innovative services in a variety of settings, including people's homes, GP practices, and community-based buildings.
We will continue to work hard with our community to not only provide dynamic, innovative services, but to also break down the stigma and discrimination that is sometimes associated with mental health illnesses.
This social enterprise is about working together with local people to create services that are owned by the community, controlled by it, supported by it, loyal to it.
We are only interested in delivering services that we would be happy for our own families to use.
Person Specification
Qualifications
* Educated to GCSE level grade A to C or equivalent including Mathematics and English Language.
* OCR / RSA II Typing or Word Processing or equivalent, or the ability to demonstrate an equivalent competency.
* Knowledge of hospital administration procedures.
Skills
* Working knowledge of Microsoft Office packages.
* Effective organisational skills.
* Ability to prioritise.
* Ability to use own initiative.
* Ability to work under pressure.
* Attention to detail and accuracy.
* Active and effective team member.
* Adaptable and flexible in approach to working practice.
* Able to develop, establish, and maintain positive relationships with others both internal and external to the organisation.
* Willingness to undertake further training as required.
* Knowledge of mental health services.
* Knowledge of hospital administration systems.
* Knowledge of medical terminology.
* Diary Management.
* SystmOne.
Experience
* Experience of working in a busy office environment.
* Ability to work to processes and set deadlines.
* Experience of working in a team.
* Ability to deal with stressful situations and clients.
* Fire Warden trained or willing to work towards if required by area of service.
* First Aid trained or willing to work towards if required by area of service.
* Proof Reading trained or willing to work towards.
* Experience of working in a customer service environment.
Knowledge
* Has an understanding of and respect for confidentiality in relation to all aspects of work.
* Understands the need for liaison with service users and their families sensitively, warmly, and with empathy.
* Must have a flexible approach to duties and working relationships.
* Must be flexible with regard to working location dependent on the needs of the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£23,615 a year on an as and when basis only.
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