Account Manager - Healthcare Communications
It's not every day we have a chance to make the world a healthier place—but here, it’s our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It’s with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It’s our passion. And if you’re still reading, we’re guessing it might be yours too. We are looking to add to our alchemic mix of more than 2,000 talented professionals. At Real Chemistry, we don’t just wish the world was healthier. We leverage tech, data and creativity to make it so. You in?
Real Chemistry is looking for an Account Manager to join our growing team!
Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact. We are currently seeking an Account Manager with client services experience in healthcare. The position offers a great opportunity for an individual with a passion for healthcare to work with leading clients in the pharmaceutical, biotechnology, medical devices and health IT fields.
This role can be in our London office, Manchester office or remote in one of the following locations; UK, Belgium, Germany, or Switzerland. (We are currently unable to consider remote applicants outside of these locations.)
What you’ll do:
1. Responsible for exceptional client service and account management activities for 3-4 accounts
2. In collaboration with account associate, senior management and project management staff, drive flawless and timely project execution and high-touch client communications
3. Participates in development of clients’ marketing strategies and tactics; collaborates with multiple internal stakeholders to ensure consensus around tactics’ scope and approach
4. Support overall account development, resourcing fiscal performance and growth
5. Support day-to-day client contact in executing ad hoc requests and delivering planned activities and materials
6. Develop draft scope of works, contracts, presentations, creative briefs, PR and marketing materials and other internal/external communications
7. Ensure client feedback is gathered, understood and addressed as appropriate across deliverables and internally
8. Document status and otherwise communicate need-to-know information to all project stakeholders to ensure progression along critical path
9. Sets meetings, provides agendas and contact reports
10. Ability to run client calls or meetings independently
11. Manage account finances; must be able to track budget, raise invoices and POs
This position is a perfect fit for you if:
Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
You are a highly organized self-starter, able to work independently and under tight deadlines.
What you should have:
1. BA or equivalent work experience required
2. Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
3. Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
4. Professional presence, performs with a sense of urgency and with a client service orientation
5. Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
6. High energy, able to effectively operate in fast-paced, growing and evolving environment
7. Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
8. Has good understanding of social media vehicles and is comfortable managing and drafting communications around them
9. Strong written and oral communication and presentations skills
10. Good management of Microsoft Office tools (PowerPoint, Word, Excel) – particularly PowerPoint
11. Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates
12. Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines
13. Able to communicate with managers when deadlines will not be met
14. Able to devise and articulate solutions to problems on an ongoing basis
15. Able to clearly communicate project updates, scopes and recommendations to clients
16. Ability to develop project scopes and client and vendor contracts
17. Demonstrated experience with media monitoring, research and taking on projects with limited supervision
Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, Boston, San Francisco, Carmel (IN), Manchester (UK), Edinburgh (UK), and London (UK) – that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Real Chemistry offers a comprehensive benefit program and perks, including a primary office location near in Moorgate, 25 days holiday, private medical insurance, dental insurance, pension contributions and a five-week sabbatical program. Other perks include health and wellness reimbursements, happy hours, and free healthy snacks to keep you running all day long. Learn more about our great benefits and perks at: http://www.realchemistry.com/.
*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.
A Bit About the Integrated Communications Team
In healthcare, getting the right information to the right person at the right time can make all the difference. Our Integrated Communications team understands the complexities of healthcare communications—from FDA decisions to biotech financing to the Inflation Reduction Act. Explore opportunities in public relations, crisis communications, public affairs, corporate communications, global inclusion & health equity, and more to make an impact with Real Chemistry’s Integrated Communications team.
Our London office space is a quick walk away from Liverpool street, Spitalfields Market and Shoreditch High street. If you are new to London, this is a particularly bustling area surrounded by lots of shops, restaurants and pubs! The London office is currently made up of over 240 people, and we are always searching for people to bring fresh ideas to the table.
#J-18808-Ljbffr