Locations: Field Based - Shetland (ZE), Orkney (KW), Lewis and Harris (HS), Oban (PA), Falkirk (FK), Aberdeen (AB), Edinburgh (EH), Motherwell (ML), Newport (NP), Southampton (SO), Hereford (HR), North London (N), West Central London (WC), North/Northwest Wales (LL), York (YO), Inverness (IV), Bath (BA), Blackpool/Lancashire (FY), Perth (PH), Leicester (DE, NG & LE).
Salary banding: £35,950
Experience: Fully Qualified Smart Energy Engineer
Working pattern: Full-Time
Reporting to: Smart Team Manager
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
This role in 3 words: Customer Centric, Specialist, Rewarding
Top 3 qualities for this role: Communication, Safety Originated / Technical, Resilience
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences, and backgrounds to join us.
Teamworking for the planet
We’re offering an exciting opportunity to join OVO as a qualified Smart Energy Engineer. As a Smart Energy Engineer, you’ll be working at customers' homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.
This role in a nutshell:
You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers, offering amazing Customer Service, carrying out Smart installs, and providing fantastic energy efficiency.
You’ll be working 42.5 hours per week based in one of the areas above, with some travel required for training and to support customer demand. The role also involves driving one of our fabulous EV vans for work purposes only.
Your key outcomes will be:
* Being a passionate advocate of OVO’s Plan Zero and energy efficiency, delivering the highest possible level of customer satisfaction.
* Engaging with customers on the benefits of smart meters and how to monitor and reduce their energy consumption.
* Responsible for the whole customer experience, ensuring you have the right materials stocked in your van and a proactive approach to pre-visit communication.
* Adapt working methods to install Smart metering systems in various customer environments and ensure safety standards.
* Work collaboratively with peers and colleagues to ensure we deliver on our customers’ needs.
* Take ownership to work on your own initiative by regularly refreshing knowledge and skills.
* Carry out risk assessments to ensure the safety of yourself, the customer, and their property.
Systems: Safety Culture, Bybox, Zeno, Smartphone/handheld device
You’ll be a successful Smart Energy Engineer at OVO if you…
* Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
* Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer.
* Hold a current full manual driving license (with up to 6 points), valid for use in the UK.
* Demonstrate key behaviours that align with our OVO values.
* Value different perspectives, skills, and experiences.
* Are comfortable talking to and helping customers in their homes.
* Are great at multitasking and managing your time effectively.
Let’s talk about what’s in it for you
You’ll be eligible for an on-target bonus of 15%. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO.
For starters, you’ll get 34 days of holiday (including bank holidays).
For your health: Benefits like a healthcare cash plan or private medical insurance, critical illness cover, life assurance, health assessments, and more.
For your wellbeing: Gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more.
For your lifestyle: Extra holiday buying, discount dining, home & tech loans, and charitable donations.
For your home: Get up to £400 towards any OVO Energy plan, plus discounts on solar, smart thermostats, and EV chargers.
For your commute: Great deals on ultra-low emission car leasing, cycle to work scheme, and public transport season ticket loans.
For your Belonging: We have 8 Belonging Networks at OVO, led by our people, for our people.
Oh, and one last thing...
We’d love to hear from you even if you don’t tick off every box. If you think you have most of what we’re looking for, go ahead and hit apply .
If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
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