Specialist Upper Gastrointestinal Oncology Dietitian, Bedford
Client:
Oxleas NHS Foundation Trust
Location:
Bedford, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
6db2d2707ece
Job Views:
7
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Job overview
* Responsible for managing all aspects of Customer Care, working with others to ensure a consistent, professional level of service is received.
* To provide a high level PA service to the senior management team.
Key Relationships
* Administration teams
* Laboratory teams
* Management team
* Service users
* BLMK ICB
* Primary Care Providers
Main duties of the job
* Act as a prime point of contact for customers, patients, public, and other stakeholders. Provide a contact within Pathology for Pathology service users. Will involve the provision and handling of complex and sensitive information.
* Be the operational link for key relationships as listed above. Be first point of contact for all queries on behalf of the department with an ability to triage queries and signpost to the relevant service. Ensure that good customer care is followed at all times in line with the Trust’s THRIVE values and being a role model for others.
* Provide admin support to the management team covering appointments, minute taking and administration of meetings. Transcribe formal minutes of meetings; creating reports and spreadsheets using strong skillset in Microsoft packages, including Word, Excel, Outlook, Power Point, Publisher etc. Prioritise and efficiently organise own workload daily and ensure tasks are completed in a timely manner.
* Manage and coordinate an effective system to manage complaints. Support to ensure that Pathology is receptive and responsive in its communications to all service users. Support to promote a customer service ethos within Pathology through the development of the service. This may involve the development of policies, procedures and SOPs within the customer services setting.
* Holding a delegated budget for the purchase of administrative items within the customer services function and for the senior team.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.
Detailed job description and main responsibilities
* Act as prime point of contact for customers, patients, public & other stakeholders.
* Receive complex queries from customers, external bodies & national groups ensuring these are managed swiftly & effectively.
* Be the operational link for key relationships as listed above.
* Act as a specialist in the management of internal & external stakeholder engagement/communication.
* Ensure that effective mechanisms for communicating and engaging with internal & external stakeholders are in place.
* Be first point of contact for all queries on behalf of the dept with an ability to triage queries & signpost to the relevant service.
* Ensure that good customer care is followed at all times in line with the Trust’s THRIVE values.
* Provide admin support to the management team covering appointments, minute taking & administration of meetings.
* Transcribe formal minutes of meetings; creating reports & spreadsheets using strong skillset in Microsoft packages.
* Prioritise & efficiently organise own workload daily & ensure tasks are completed in a timely manner.
* Manage and coordinate an effective system to manage complaints.
* Support to ensure that Pathology is receptive & responsive in its communications to all service users.
* Support to promote a customer service ethos within Pathology through the development of the service.
* Hold a budget for the purchase of administrative items within the customer services function & for the senior team.
Person specification
Qualifications
* Achieved grades
* Keyboard and IT skills
* Knowledge of administrative and business procedures to degree level (or equivalent experience)
* Degree in Business/Admin speciality
Experience
* Prior experience within Customer Services
* Experience of word processing packages, databases and spreadsheets
* Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls
* Stakeholder communication
* An understanding of Pathology or NHS/ similar
* PA experience supporting several senior managers simultaneously
Knowledge, Skills and Abilities
* Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
* Demonstrates good customer care skills at all times with a good working knowledge of office procedures.
* Good organisational and planning skills using own initiative.
* Able to work to deadlines and prioritise workload with the ability to adapt to change within the working situation.
* Ability to communicate effectively with customers and suppliers.
* Able to input data accurately and efficiently.
* Undertake repetitive tasks whilst maintaining attention to detail.
* Willingness to learn.
* Able to communicate with multidisciplinary teams.
#J-18808-Ljbffr