Delivery Excellence Director, Water, Croydon
Client: AECOM
Location: Croydon, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 1e68fda7e14a
Job Views: 6
Posted: 09.02.2025
Expiry Date: 26.03.2025
Job Description:
Start here. Grow here.
Are you ready to inspire, empower, and support project teams to shape the future of water infrastructure?
We are seeking a dynamic and strategic Delivery Excellence Director to lead and inspire our project and framework delivery teams within the Water UK&I division. This pivotal role will bridge technical excellence, strategic growth, and operational performance, driving both internal improvements and external client success.
At AECOM, we're at the forefront of innovation, delivering exceptional water programmes and projects through long-term partnerships with major UK water companies and international clients.
Here’s what you’ll do:
People Leadership – Project & Framework Communities:
* Establish, develop, and mentor Project Director/Approver (PD/PA), Project Management (PM), and Framework Management (FW) communities.
* Define and implement our approach to project management, including setting out clear roles and responsibilities for project and framework team members.
* Ensure and assign PMs to projects that are appropriately experienced and qualified for the complexity of the project being delivered.
* Ensure teams are skilled, resourced appropriately, and supported with coaching, mentoring, and training.
* Foster professional development through internal training programs and external certifications like PMP.
* Drive consistency in project set up, sign off (Go / No Go) and delivery through best practice sharing and continuous improvement initiatives.
Client Engagement & Relationship Building:
* Active engagement with our clients to ensure we are delivering projects that meet or exceed their expectations.
* Cultivate a client-centric culture, promoting client satisfaction and continuous feedback via Net Promoter Scores and direct client interactions.
* Support business growth through strong client relationships, successful project delivery, and active involvement in major bids.
* Champion lessons learned from client feedback to enhance service delivery and improve consistency of our project delivery.
Project & Framework Excellence:
* Lead monthly project and portfolio clinics / project reviews to proactively identify and resolve issues, such as resourcing, managing change, mitigating risks etc.
* Implement predictive analysis and data-driven insights to improve project performance.
* Drive robust risk management, scope control, and financial performance monitoring, including Earned Value Management (EVM) where appropriate and ensuring that we are meeting business project update cycle dates and accuracy.
* Ensure projects and frameworks are effectively set up, operated, and aligned with strategic goals.
Performance Measurement:
* Maintain strong client satisfaction scores and positive feedback.
* Deliver projects on time, within budget, and to the highest quality standards with minimal write-downs.
* Support growth targets across frameworks and improve project margin trends.
If you're passionate about innovation and turning bold ideas into reality, AECOM welcomes you. Join our team, where we don't just construct infrastructure but also uplift communities and enhance lives.
Qualifications
Ready to push the limits of what’s possible?
Here’s what we’re looking for:
* Proven leadership in project and framework management within the water or energy sectors.
* Strong strategic thinking, operational insight, networking and client relationship skills.
* Expertise in coaching, mentoring, and developing high-performing teams.
* Strong analytical skills along with experience in developing and implementing strategies.
* Solid understanding of project controls, risk management, and financial performance metrics.
* Exceptional communication, stakeholder engagement, and change management abilities.
We celebrate diversity, including neurodiversity, and believe it enriches our team. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at [email protected].
Additional Information
Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more!
For further information about the role, reach out to the recruiter on LinkedIn – Jay Hewitt.
About AECOM
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and transformational work with big impact and work flexibility.
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