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Service Manager - Events and Monitoring, Farnborough
Client: Shared Services Connected Ltd
Location: Farnborough, United Kingdom
Job Category: Hospitality
EU work permit required: Yes
Job Reference: f5da878e1f97
Job Views: 4
Posted: 11.03.2025
Expiry Date: 25.04.2025
Job Description:
What you will be doing:
1. Supports strategic revenue growth by managing services, showcasing Sopra Steria’s offerings to drive business growth and improve client satisfaction.
2. Ensures new/transitioning services are fit for purpose with minimal impact.
3. Defines and agrees service scope with clients.
4. Implements performance indicators to monitor service delivery against SLAs and demonstrates efficiency.
5. Ensures services meet contractual requirements, takes corrective actions when needed.
6. Drives continuous improvement, reduces costs, and enhances productivity.
7. Manages partners, suppliers, and mitigates risks.
8. Ensures compliance with security standards.
9. Champions industry-standard methods and fosters skill development within the team while providing effective leadership and performance management.
What you will bring:
1. Understands service delivery models.
2. Self-driven, enthusiastic about making a difference.
3. Effective time management and adept at chairing CAB’s.
4. Takes accountability and ownership for delivering good service.
5. Partner management and communication.
6. IT services background.
7. Professional SM qualification such as ITIL4 (foundation).
It would be great if you had:
1. Professional SM qualification such as ITIL4 (at specialist level or above).
2. Customer Experience Management (CXM & XLAs).
3. Knowledge of Agile ways of working.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Farnborough and Newbury– on-site 5 days a week
Security Clearance Level: holding live SC clearance, eligible for DV clearance
Internal Recruiter: Lee
Salary: up to £65,000 base
Benefits: £5400 Car Allowance, 25 days annual leave with the option to buy extra days, Private Medical Insurance, Life Assurance, Pension, and 3% (of basic salary) flexible benefits fund.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
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