Business Analyst 12 month FTC Maternity Cover
Job title: Business Analyst 12 month FTC Maternity Cover
Location: Milton Keynes
Closing date: 17 February 2025
Job Summary
The Business Analyst will work closely with the Head of Transformation and MI developing and executing the Bank’s Transformation strategy.
Identify, document, and facilitate the improvement of processes and activity across the Bank, including both systems and manual processes. Work with existing suppliers and onboard new suppliers where appropriate. Work with the business to implement the change, ensure new processes are understood, embedded, and tracked.
Key responsibilities
* Working closely with the Head of Transformation and MI and relevant third parties to ensure that system change is suitably identified, designed, and implemented within the Bank.
* The proactive identification of opportunities to improve the performance in the key strategic priorities of the Bank.
* Identify opportunities to improve business process and implement changes to enhance the customer experience and operational effectiveness.
* Effectively manage the development of business cases for major projects, taking into account the needs of stakeholders, technical strategy, costs, benefits and delivery requirements.
* Feed projects and gathered requirements into the Change Management function for build and test, ensuring the requirements are met upon receipt of the Change post-testing.
* Ensuring that Change is effectively released into the business, embedded, and tracked. Any defects to be highlighted, understood, and resolved where possible.
* Oversight and management of key system suppliers (Finova, Unisys, LexisNexis, Barclays, Landmark) to ensure they continue to provide high quality products and services in line with contractual commitments.
* Ensure that the governance framework, policies, and procedures of all outsourced providers are sufficiently robust.
* In the absence of the Service Delivery manager, provide support to end-users experiencing live issues.
* Any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training.
Skills required
* Good understanding of a Banking application and customer on-boarding journey.
* Proven track record of identifying and subsequently making improvements to existing business processes.
* Ability to document requirements in the form of User Stories.
* Ability to analyse information and make informed judgements.
* Practical experience of release management and defect resolution.
* Strong stakeholder management including outsourced suppliers.
* GCSE Mathematics and English (or equivalent).
Beneficial skills and qualifications
* Understanding of Shariah Banking.
* Experience of Agile working.
About us
Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.
We offer highly attractive reward package; the typical benefits include:
* 25 days holiday entitlement increasing with service
* Pension plan
* Private medical insurance
* Income protection
* Life assurance
* Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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