* Hours: 28 hours per week
* Grade: EVH Grade 4
* Contract: Permanent
* Closing Date: 3 February 2025, 12:00
Hours: Part Time (28 hours per week), Monday - Thursday, 9am - 5pm.
Due to retirement, we have an exciting opportunity for an experienced Receptionist with great customer service and excellent telephone manner to join our wonderful staff team.
It is a permanent, part-time, office-based post over four days: 28 hours per week, Monday to Thursday, 9am - 5pm.
With our other part-time Receptionist (who works Thursdays and Fridays), you will play a vital role in creating a positive first impression and ensuring the smooth day-to-day operations of the front office.
Below is a flavour of what’s involved. For more detail, please see the full Receptionist job description and person specification.
* Greeting visitors warmly and professionally, directing them to the appropriate person or department.
* Answering, screening, and transferring incoming phone calls efficiently and politely.
* Taking and processing rent payments from tenants and owners.
* Managing the reception area and interview rooms, ensuring they are tidy, organised, and stocked with leaflets while identifying any repairs as required.
* Scheduling appointments, booking meeting rooms, and maintaining staff calendars using designated software, as required.
* Receiving, sorting, and distributing mail, packages, and deliveries.
* Assisting with administrative tasks such as typing letters, reports, logging complaints, and other data entry tasks, photocopying, and scanning housing applications for customers.
* Assisting with office management tasks such as ordering stationery and office supplies, booking office repairs as required.
* Managing visitor access by issuing badges and assisting with the management of office fire safety and security protocols.
* Organising and managing the setup of catering for meetings, as required.
The ideal candidate will have the following skills and personal attributes:
* Significant Receptionist experience in a housing association or similar busy office or corporate environment dealing directly with customer queries.
* Excellent communication, interpersonal, and organisational skills.
* Ability to prioritise tasks with ease, use initiative, and work independently.
* Flexible, adaptable, and an excellent team player.
* Welcoming, confident, innovative, and passionate about delivering outstanding customer service and creating rapport with customers, visitors, and staff.
* Willingness to learn and attend training as required.
* Willingness to cover for the other Receptionist’s annual leave or training.
* Share Thenue values: Passion, Excellence, Respect, Connection.
At Thenue, we aim to be the best we can be, and our people are central to this. With the same passion, respect, and drive for excellence we give to our customer service, we aim to support our staff by offering opportunities for personal and professional development together with a great support package including family-friendly policies, excellent terms and conditions, generous leave, and great employee benefits.
If this sounds like the place for you and you have the skills needed for our part-time Receptionist post, we would like to hear from you.
How to apply
To apply, please download the information pack and application form on our website and return completed applications to recruitment@thenuehousing.co.uk by the closing date below. Please include the job title in your subject line.
Closing Date: 12 noon on Monday 3 February 2025.
Interviews will be held on Thursday 20 February 2025, in Thenue’s office at 423 London Road.
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