Retail Business Advisor - - Belfast
Location: Belfast
Salary: £ per hr plus bonus and Vodafone benefits
Working Hours: per week to include some weekends & Bank Holidays
At Vodafone UK Retail it's our job to help customers get the most out of their tech, tech that's here to change every day. You’ll work in a vibrant, ambitious culture with a strong focus on customer experience and helping build a better digital future for everyone.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our retail teams to be the friendly face of Vodafone, where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
What you’ll do
To deliver a consistently brilliant shopping experience to every business customer, ever time. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs.
• Advocates the Vodafone brand
• Deliver your work operating within the current frameworks and processes of your team and department.
• Provide informal guidance when required to support new team members
• Line manager feedback/reviews
• Ownership of personal development
• Undertake regular learning and development and align with company and FCA requirements
• Adhere to company and regulatory policies and guideline at all times
• Partaking in Vodafone’s security vetting process whenever required
Who you are
• Promote the store as the destination of choice for local business customers.
• Deliver the best service on the high street to our business customers
• Have a deep knowledge of business customer requirements and the market
• Store specialist for all business related products and bring these to life for our customers
• Advocate our business products and services across the store team, role modelling our approach to business customers
• Generate business leads to business teams & prospect in my local business community
• Ownership of the training and delivery of new / existing business offers and solutions to the store team. Coaching when required.
• Recommend suggestions to the Store Manager on how to improve customer service
• Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision