Job Description
Join Our Team as an Assistant Housing Officer (Maternity cover)
📍 Location: Burngreave, Sheffield
📅 Closing Date: rolling
💰 Salary: £28,500 (pro-rata)
📄 Contract: Temporary fixed-term (3 months), 21 to 35 hours per week
At Arches Housing, we’re committed to providing excellent services to our residents and creating safe, thriving communities. As an Assistant Housing Officer, you’ll be the first point of contact for customers, supporting our housing management services and ensuring our neighbourhoods remain great places to live.
What You’ll Be Doing:
* Be a first point of contact for customers via phone, email, web chat, and face-to-face.
* Support the management of Arches properties and neighbourhoods, ensuring they are safe and well-maintained.
* Assist with lettings and allocations, including conducting viewings and sign-ups.
* Help tackle anti-social behaviour (ASB) by logging reports and investigating low-level cases.
* Carry out estate walkabouts, identifying and resolving issues to improve neighbourhoods.
* Support residents to sustain their tenancies and signpost them to relevant services.
* Work with external partners such as the police, local authorities, and community groups.
* Help deliver resident engagement initiatives to strengthen relationships with our communities.
What We’re Looking For:
✅ Experience in a customer-focused role, preferably in housing or a related field
✅ Knowledge or experience of working with vulnerable residents and diverse communities
✅ Excellent communication and problem-solving skills
✅ Strong ability to prioritise tasks and manage a varied workload
✅ IT literate, with experience using Microsoft Office – even better if you have experience of using housing databases!
✅ A full driving licence and access to a vehicle for work (desirable but not essential)
Why Join Arches?
🌟 Our Benefits Package Includes:
🏡 Flexible Working – Supporting a healthy work-life balance
💰 Generous Pension Scheme – Helping you plan for the future
🎓 Learning & Development – Opportunities to grow and develop your skills
🌿 Wellbeing Support – Access to mental health and wellbeing resources
🏖️ Annual Leave – Competitive holiday entitlement, plus additional leave for long service
🎉 Team Culture – A friendly, inclusive, and supportive workplace
If you’re passionate about working with communities and making a difference, we’d love to hear from you!
📩 Apply today! The role will remain open until we have received sufficient numbers and quality and so it may close at any time. Don’t delay – apply today!
Send in your CV and a covering letter telling us about you and why this is the role for you, to recruitment@archeshousing.org.uk
📅 Interviews will be held on an ongoing basis. Please tell us in your application if you are not available on any specific dates or times.
For an informal chat about the role please contact recruitment@archeshousing.org.uk and we’ll arrange this for you!
To learn more about us, employee benefits, and how we recruit please visit our website at https://www.archeshousing.org.uk/careers/