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Who we are:
NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland.
Our purpose:
Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran.
Our values:
Caring, safe, respectful
To find out more about NHS Ayrshire and Arran please click here - NHS Ayrshire & Arran - Home (nhsaaa.net)
Position
An opportunity has arisen for a Permanent Service Asset Configuration Manager at Ailsa Hospital/Hybrid.
What you will do:
This is a new post for a Service Asset Configuration Management (SACM) Manager as part of our work to reform our Digital Services in NHS Ayrshire and Arran and delivery of our Digital Strategy.
The SACM Manager is a key member of Digital Services with a focus on driving and implementing SACM initiatives to improve Healthcare delivery and improve patient outcomes in NHS Ayrshire & Arran.
Working within Digital Services, ensuring continued support, improvements, and communication of the SACM provision providing efficient and effective support to internal Digital technical teams and the wider organisation. This role will work closely with the Incident & Problem Manager and the Change Manager.
The SACM Manager will be responsible for the design, delivery, population, and ongoing maintenance and continual improvement of the Configuration Management Database (CMDB) and all the assets contained within this.
The successful candidate will be instrumental in ensuring the IT assets or Configuration Items (CI’s) required to deliver IT services are properly controlled and accurate, and reliable information about those CI’s is accessible when and where it is needed for NHS Ayrshire & Arran.
Essential in this role is the ability to build relationships and work collaboratively with multiple departments ensuring continued support, improvements, and communication of the SACM provision to all NHS Ayrshire & Arran users through appropriate Digital Services teams.
Knowledge, training and/or experience required to do the job:
Essential
1. Significant experience of working in a Service Asset Configuration Management, Digital service or support function.
2. Educated with degree in IT, Business Management, or related field, or holds equivalent level of professional IT qualifications.
3. In depth knowledge of Digital Support is essential as is competence in troubleshooting, root cause analysis and problem solving.
4. High level of familiarity of the concepts, standards, technology, tools, procedures, hardware, software, and services in use for delivering Digital services is required.
5. Proven ability to understand the business aspects of information systems and applications supported, and specialist knowledge of technical aspects of information and application systems, hardware, and software environments in which they run, business continuity process and procedure to ensure impact is known for loss or interruption to services.
6. High levels of analytical, problem solving, and numeric skills are essential to be able to identify and resolve configuration management issues.
7. Familiarity with software licensing and compliance requirements.
8. Highly developed & fine Keyboard skills are required.
9. High level of communication and negotiating and influencing skills and the ability to diplomatically deal with all levels of users and senior management must be demonstrable.
10. High level of knowledge of legislation, best practices and procedures surrounding Digital.
11. Demonstrated capability to manage own workload and make informed decisions, working independently and using own initiative.
12. Excellent report writing skills and able to articulate complex information to a range of key stakeholders at all levels.
13. Experience with configuration management tools and systems, such as ServiceNow.
14. Advanced level IT Skills including Excel, Word and PowerPoint.
15. Able to design, implement and embed documented procedures and policies with staff at all levels.
16. Able to deal, analyse and present technical information to a non-technical audience.
17. Practical approach to problem solving, and excellent ability to understand technical issues.
18. The ability to work under pressure and multitask, maintaining quality output.
19. Exceptional relationship building skills, including extensive experience of working collaboratively with stakeholders at all levels.
20. Car driver is essential.
Desirable
1. Qualified in ITIL Foundation level is desirable and good working experience of IT Service Management processes, in particular those relating to Service Asset Configuration Management.
2. Experience of the NHS is desirable.
3. In-depth knowledge and understanding of NHS primary care, community and secondary care services, systems, and infrastructure.
Hours:
37 hours per week.
Informal enquiries are welcomed to Karen Lambert, Digital Services Head of Service Delivery, Tel: 07813 030117, Email: Karen.Lambert@aapct.scot.nhs.uk
ADDITIONAL INFORMATION FOR CANDIDATES
You should apply for this post by completing the application process on JobTrain.
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NHS Ayrshire and Arran has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is, without exception, granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information at www.bia.homeoffice.gov.uk.
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