PERMANENT
Based in Milton Keynes
Salary - £24,500 pa
Office based
Our client based in Milton Keynes is a large independent retailer, offering a small and friendly team with scope to develop your skills and experience.
We are looking for a highly organised and customer-focused ecommerce coordinator. This role involves processing online orders, managing customer interactions via phone, chat, and email, ensuring smooth communication between suppliers, partners, and branches throughout the UK.
Responsibilities:
1. Order Processing & Coordination
2. Handling orders from receipt to delivery
3. Dealing with customer queries regarding their orders, enquiries about products and services
4. Communicate effectively with suppliers and partners
5. Dealing with stock queries and returns of stock
6. Calling existing customers to book appointments for sales or services
7. Following up on leads from marketing campaigns, website enquiries, and past customers
8. Maintain accurate records on the CRM system
9. Dealing with quotations and converting quotations
Good communication skills, able to engage with people of all levels. The ability to multitask and manage workload efficiently in a fast-paced environment. Good use of systems to include Microsoft Office.
Please let us know if we need to make reasonable adjustments to our process, and how we can best support you and make the adjustments that may be needed.
Altitude-Recruitment Limited is acting as an Employment Agency and Employment Business.
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