Guest Services Manager. Lead the Front of House operation, providing an exceptional guest experience. Anticipate guests' needs and ensure a seamless service is delivered.
* To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest experience, from arrival through to departure.
* Anticipating guests needs in an intuitive manner and ensuring a seamless service is delivered at all times.
* To manage and motivate the Front of House team to consistently deliver the highest standards of service.
* To collaborate with other departments to ensure a seamless service is delivered at all times.
* To drive revenue growth through upselling and suggestive selling.
* To develop and implement a departmental training plan to ensure the Front of House team are equipped with the necessary skills to deliver exceptional service.