Operations Analyst - 12 Month FTC Location: Chatham, Bradford or Petersfield Working Pattern: Our working style is hybrid,but we recognise the importance of collaborative working with our colleaguesoften 1 to 3 days per week in one of our offices. Benefits: Discretionary annual bonus, 25 daysholiday up to 30 days (depending on service), pension scheme with matchedcompany contributions up to 10%, 2 paid days to give back, enhanced maternitypay (once successfully passing probation), 4 weeks paid paternity, LinkedInLearning for all, Snoop Premium, Private Medical Insurance Dont hesitate to apply for a role even if you dont meetall the criteria; your unique strengths and eagerness to learn can be just asvaluable. At Vanquis we are committed to fostering a diverse andinclusive workplace where everyone feels valued and empowered. We believe thatdiverse perspectives drive innovation and success. This role is notcustomer facing so is especially good for those requiring flexibility ofworking patterns. Job Description: As an Operations Analyst youwill be reporting into the Strategy Manager in Customer OperationsStrategy. We are seeking a talented Analyst to join our dynamic team.This is a varied role working across diverse teams on making improvements tothe services and experiences we offer our customers. As a department wecollaborate with cross-functional teams to analyse data, generate insights,propose and implement customer improvement solutions and supportdecision-making processes. Your work will be pivotal to the support of ourcustomers and our strategic initiatives to help us achieve our goals. Therole requires individuals who are exceptional problem-solvers, tacticalthinkers, organised, and highly skilled communicators. The role requires individuals who are innovativeproblem-solvers, tactical thinkers, solution focussed, organised, customercentric and skilled communicators. Key Responsibilities: Providing management with analytical insight, performance reporting, forecasting, and ensuring best practice in all projects and programmes. Develop and maintain dashboards and reports Participate and support in customer improvement strategies and projects by articulating and developing solutions to address varied customer scenarios Ensure all deployed strategies, solutions, and processes are adequately documented with appropriate controls, governance, and risks recorded Support data-driven decision-making across the organization What will make you stand out? Proficiency in data analytics tools (e.g. SQL, Power BI, Snowflake, Python) Attention to detail Able to analyse complex problems and data to generate effective solutions for the business Customer-centric solutions architect Dynamic approach to problem-solving Ability to understand technical processes Ability to break down large problems and communicate them to a non-technical audience Why Join Us: Flexible Working Hours: We understand the importance of work-life balance and offer flexible working arrangements. Career Development: We provide opportunities for continuous learning and professional growth, including mentorship programs and training sessions. Inclusive Culture: We are dedicated to creating an inclusive environment where everyone can thrive. Our diversity and inclusion initiatives ensure that all voices are heard and valued. This is what our people say: It's been over 10 years since I joined Vanquis, and ithas truly been an enriching experience. Currently, I am an Operations Analystin the Customer Operations Strategy team. Before this, I spent eight years inthe Fraud Department while balancing my job working part-time and looking aftermy children. Transitioning to an analyst role over two years ago was anew and exciting challenge for me. Initially, the world of analysis andtechnical skills were unfamiliar, but within a few months, I was involved invarious projects. This exposure was invaluable as a new starter. Throughout mycareer, I've held different positions, but I realized that the most satisfyingaspect of each role was the analytical work. I love solving problems, digginginto root causes, and developing creative solutions. The Customer Operations Strategy team is fantastic,fostering a friendly, team-oriented environment that encourages a healthywork-life balance. Vanquis has provided numerous learning opportunities,including external courses like SAS certification and unlimited access toLinkedIn Learning. Additionally, they support my personal growth by offeringpaid time off to volunteer for charities and organizations of my choice.- SM, Operations Analyst I started my career at Vanquis straight from sixth formin a telephony role in Customer Service, after 8 years and great dedication Ihave recently became a Strategy Assurance Lead Analyst. My journey hasconsisted of a number of roles, opening up opportunities within Process &Change and Remediation. This is a great company for building a career inanalytics. There is a constant strive to learn and continuously improve,both personally and as a company, with the best support network andopportunities to progress. AC, Strategy Assurance LeadAnalyst. How to Apply: If you are passionate about dataand excited to contribute to a diverse and innovative team, we would love tohear from you. Please submit your application, CV and a cover letter detailingyour experience and why you are a great fit for this role. The interview process: Initial Telephone interview to discuss the role and find out a bit about you. Up to 1 hour competency-based interview with the hiring team, including an assessment task. Our average process takes up to 4 weeks, but we will alwayswork around your availability. You will have the chance to speak to ourrecruitment team throughout the process. As this role involves working within a regulated environmentany offer will be subject to satisfactory background checks including criminalrecord check, credit check, fraud check and employment references. Your working life: If you prefer to workpart-time, we'll make this happen whenever we can - whether this is to help youmeet other commitments or strike a great work-life balance. A fear of losingyour current working flexibility shouldn't hinder you from applying for newopportunities, which is why we aim to match your existing flexible workingarrangements where possible. Why work for us? WereVanquis Banking Groupplc, an FTSE All Sharecompany and a leading specialist bank, established in 1880.We lendresponsibly, providing tailored products and services to 1.75 million UKcustomers through Vanquis, Moneybarn, and Snoop.Our purpose issimple:to deliver caring banking so our customers can make the most oflifes opportunities. At Vanquis Banking Group we believe in looking after ourcolleagues, so we do our best to create a rewarding, engaging, and supportivework environment across our various divisions. We let our colleagues know we appreciate their hard work byoffering competitivesalaries, benefits, and a Group wide recognitionscheme. All colleagues are eligible to join a pension scheme, and, after sixmonths service, youcan join our 'Buy as you Earn' schemes. We offer a range of training and development opportunitiesto help each of our colleaguesmaximise their potential, whatever theirrole. From your first day working with us, well help you settle into your newrole and are happyto talk to you about your career aspirations. Equal Opportunity Statement Here at Vanquis Banking Group, we embrace everyones uniquestrengths and identities to be themselves at work. Regardless of how youidentify yourself, your sexual orientation, martial or civil partner status,race, colour, nationality, ethnic or national background, faith, disability, orage your experiences and background help enrich our teams, and mostimportantly help support our customers in the best way possible. At the end ofthe day, it's our people that help us to fulfil the reason why were here inthe first place: to help put people on a path to a better everyday life. If theres anything we can do in the recruitment process tohelp you achieve your best, get in touch. Whether its a copy of ourapplication form in another format or additional assistance, were available tohelp. ADZN1_UKTJ