The vacancy
Are you from a Customer Service background and looking for an exciting new role within an organisation committed to improving lives? If so, our Customer Service Advisor role could be the perfect job for you…
Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Customer Service team are critical to ensuring our customers are supported and excellent support is delivered to them.
As a Customer Service Advisor at Longhurst Group, you will be delivering a first-class customer experience across all methods of customer contact (including call handling, on-line services and in person); with a strong focus on providing an early resolution. Further key responsibilities are listed below:
1. Ensure the highest level of customer service is always maintained (including call handling, on-line services, webchat, in person/reception etc)
2. Support the daily running of the Contact Centre by effectively responding to service enquiries, the reporting of repair-related queries, including reporting and appointing repairs within our customers’ homes and communal areas
3. Taking ownership as the first point of contact, pro-actively dealing with customer enquiries using your skillset to resolve queries first time where possible.
Our Customer Service Advisor role is based full-time at our Rushden office, contracted to 36.25 hours per week. Our Rushden office is located close to the A45 and A16, making us easily commutable from many surrounding locations. It provides a comfortable working environment with excellent amenities - Rushden Lakes shopping centre being close by and free parking on site.
This is a hugely exciting time to join Longhurst Group – not only are we continuously striving to achieve better results for our customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Our Customer Service Advisor opportunity will help to deliver the best support to our customers when they really need us. We offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry.
What you receive from us
4. A competitive 28-day annual leave entitlement plus bank holidays
5. Pension Scheme with contributions matched by us up to 8.5%
6. Life Cover of three times your annual salary (as part of pension scheme membership)
7. Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine
8. Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards
9. Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing
10. Free Eye Tests
11. Free flu vaccinations
12. Investment in your personal development through our extensive learning and development opportunities.
13. Professional subscription for membership fees relating to your role, paid for by us
14. Family friendly, carers leave plus other paid leave
15. Long Service Awards
16. Carers Networking Group and resources to support Unpaid Carers