Desktop Support Engineer Liverpool (hybrid) £26k-£28k Our client is looking for a technically excellent, ambitious and enthusiastic Desktop Support Engineer to join the current team. This is an exciting opportunity for someone to join the technical support team in a fast growing and dynamic IT support business. Ther successful applicant will be self-driven and be able to use their own initiative to deliver outstanding results. Excellent communication skills are a must, as well as a desire to deliver great customer service. You will use the latest support technology to provide outstanding service and deal with a wide variety of desktop and network related issues. The role in a nutshell Taking and recording calls into the office Providing technical advice over the phone and on-site for desktop related issues Dealing with customer support requests plus system alarms/alerts according to priority Onsite customer visits to resolve problems Experience & Knowledge needed PC hardware faultfinding and repair PC and laptop troubleshooting Hardware and software experience (fault diagnosis) Upgrading hardware Cloning drives, copying and backing-up data Installation, configuration and maintenance of Microsoft Windows operating systems LAN/WAN/Wifi/Internet networking maintenance and fault analysis/resolution ADSL/Cable/PSTN/ISDN TCP/IP / DNS Routers / VPN / Firewalls Active Directory Office 365 (User Admin, Exchange, Sharepoint) Apple Mac This is the one for you if you are A natural analytical and problem-solving person and able to learn on the fly A confident communicator (including listening ability) and have a good telephone manner Self-motivated Ambitious and hard working Well presented, outgoing and friendly Enthusiastic about technology Someone who has a sense of urgency – committed to delivering results Hold a full, clean driving license.