HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes.
Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients' lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.
We are looking for a Digital Account Manager to join our Commercial department.
If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients' everyday lives, then this is the opportunity for you!
Main Responsibilities
Sales & Business Development:
* Drive sales of our digital healthcare solutions to clinical homecare providers, pharmaceutical companies, and healthcare organisations.
* Identify and develop new business opportunities, leveraging data-driven insights to demonstrate the value of our solutions.
* Lead end-to-end sales cycles, from prospecting to contract negotiation and closing.
* Collaborate with marketing to create targeted campaigns and sales collateral that resonate with healthcare professionals and pharma stakeholders.
* Provide in-depth product demonstrations tailored to the unique needs of clinical homecare settings.
Client Relationship Management & Account Growth:
* Build and nurture long-term relationships with clinical homecare providers, pharmacists, and key decision-makers.
* Act as the primary point of contact for clients, ensuring their ongoing success and satisfaction with our products.
* Work closely with internal teams (product, marketing, and development) to align client needs with product enhancements.
* Maintain a deep understanding of industry trends, regulatory requirements, and NHS frameworks to better support and advise clients.
Client Onboarding & Training:
* Oversee the end-to-end onboarding process for new clients, ensuring a seamless transition onto our platforms.
* Develop and deliver training sessions, workshops, and resources to educate prospective clients about our digital tools.
* Provide ongoing technical support and best practices guidance to help clients integrate our solutions into their workflows.
* Conduct regular check-ins and engagement sessions to ensure clients are fully utilising our tools and achieving their desired outcomes.
Upskilling & Product Integration Support:
* Work with existing clients to deepen their understanding and usage of our digital tools.
* Deliver personalised support to help clients optimise workflows, ensuring our solutions align with their clinical and operational processes.
* Gather and relay client feedback to product teams to drive continuous improvement and innovation.
* Identify upselling and cross-selling opportunities to help clients expand their use of our digital healthcare solutions.
What experience and skills are we looking for?
Essential
* Proven experience in digital healthcare, SaaS sales, or digital account management (preferably within the UK clinical homecare sector or pharma industry).
* Strong consultative sales skills with the ability to articulate value-driven solutions.
* Experience in onboarding and training clients on digital platforms, ensuring adoption and integration into existing workflows.
* Excellent communication, negotiation, and relationship-building abilities.
* Familiarity with healthtech, AI-driven analytics, NHS structures, and patient engagement platforms is a plus.
* Ability to work independently and thrive in a fast-paced, remote work environment.
* A strong understanding of clinical homecare logistics, digital prescription workflows, and medication adherence challenges.
Why Join Us?
* Work with cutting-edge digital health technologies that directly improve patient outcomes.
* Engage with leading clinical homecare providers and pharmaceutical companies to drive digital transformation.
* A dynamic, collaborative, and mission-driven team, passionate about improving healthcare delivery.
* Competitive salary, performance-based incentives, and professional growth opportunities.
* The opportunity to shape the future of medication adherence, digital healthcare, and clinical homecare solutions in the UK.
What we offer:
* Competitive salary structure
* 25 days holiday + bank holiday
* Pension Scheme
* Ongoing training and development
* Professional registration fees paid
* Employee Assistant Programme including 24/7 hour access to remote GP appointments.
* Refer a friend scheme
* Uniform provided
* Kit b