Guest Experience Team Member
Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge, while also providing exposure to senior team members who can mentor you along the way.
We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!
Benefits
* Free employee meals on duty
* 50% Off F&B in all properties
* €/£60 employee rate on rooms for all Dalata-owned hotels
* 30% off Friends & Family rate
* Extra AL day for every year worked (5 days to a maximum of 5 days)
* Employee Assistance Programme.
* Cycle to Work Scheme/Transport Schemes
* SAYE (Save As You Earn Scheme)
* Pension access (Ask your HR Manager for local pension information)
* Development Opportunities through our Dalata Academy- support your career journey
* Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Job:
* To ensure all guests receive a genuine, warm, friendly, courteous
welcome on arrival and during their stay
* To anticipate guests' needs whenever possible to enhance quality
service and in turn enhance guest satisfaction
* To ensure all internal customers requests are met or suitable
alternatives are suggested instead. i.e., Special Requests
* To assist in achieving Hotel and Departmental goals in relation to
customer comment index etc
* To assist guests at all times
* To ensure all guest queries are handled promptly and efficiently.
* To use initiative in relation to the speedy resolution of guests' queries or
problems
* To report on all guest feedback to a supervisor or Manager
What You'll Need:
* Excellent customer service skills.
* Ability to work independently and take initiative.
* Outstanding communication skills.
* Capability to remain calm and perform well under pressure.
* Experience in 3/ 4-star hotel is desired but not essential
About Us
Dalata Hotel Group we bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and well keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Ready to start your next adventure in London?
Unforgettable experiences start here. Maldron Hotel Finsbury Park gives you the entire city at your fingertips. With Finsbury Park underground station just across the road, were your perfect basecamp to set out and explore all of Londons possibilities. Home to the iconic Emirates and Tottenham Hotspur Stadiums. Finsbury Park is a vibrant up and coming neighbourhood full of interesting shops and markets you wont find anywhere else in the city. Bursting with culture, Finsbury Park is becoming a hotspot for art, music and gastronomy. Be here for the start of it.
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