Job summary The Receptionist is responsible for providing an efficient and effective front-line service as part of the Urgent Treatment Centre reception at West Middlesex Hospital Urgent Treatment Centre. The post holder will provide a comprehensive support service carrying out general reception and clerical duties including data inputting on to designated IT systems within the Urgent Care Centre to ensure the smooth running of the unit. The post holder will be responsible for providing a customer orientated reception service and clerical support to the operational and clinical team. This is to include, accurately registering and updating details onto the hospital databases and medical system (Cerner) and assisting in any enquiries from internal or external agencies. Please note, there is one 37.5 hour role available, with the shift pattern being Monday, Tuesday and Sunday 08:00 - 16:00 and Thursday and Friday 16:00 - 00:00. For more details, please get in touch. Main duties of the job To maintain a high level of customer care at all times. To liaise and communicate effectively and sympathetically with all visitors to the department, directing them as appropriate and acting as a focal point for enquiries To obtain patients demographic details in a sensitive manner and input onto the appropriate electronic records management system ensuring accuracy. To ensure that information is appropriately passed between systems as appropriate to facilitate the patients progress through the service To follow safeguarding process after booking in each child Monitor the Welfare of patients in the waiting area and notify a member of the clinical team if concerned about a patient wellbeing Book other appointments as requested by the clinician To support patients to make appointments with own GP practice when appropriate To support non-registered patients to register with a GP locally Support the urgent care centre in the reduction of patients presenting at emergency department To assist in ensuring that Health & Safety policies and procedures are followed within the urgent care setting Responsible for Fire Co-ordinator duties in the clinic/department as per fire procedures Ensure patients are referred/booked into appropriate clinics/department as per fire procedures Assist the Urgent Treatment Centre to achieve both local and national agreed targets To ensure that all administrative duties are carried out in a professional, accurate and efficient manner at all times About us London Central & West Unscheduled Care Collaborative (LCW UCC), a GP-led not for profit Social Enterprise organisation. The same qualities have underpinned London Central & West Unscheduled Care Collaborative since it was established in 1993, namely that the patient is at the heart of a highly professional, not for profit service delivered by experienced staff familiar with the local environment. This approach ensures that London Central & West Unscheduled Care Collaborative continues to be a real benefit to the local community. London Central & West Unscheduled Care Collaborative provides an array of different Primary Care and Urgent Care Services including Integrated Urgent Care, GP Practices and Urgent Care Centres, and Single Points of Access. Date posted 31 December 2024 Pay scheme Other Salary £22,308 a year pro rata Contract Permanent Working pattern Full-time Reference number B0441-24-0123 Job locations West Middlesex University Hospital Twickenham Road Isleworth Middlesex TW76AF Job description Job responsibilities Key Working Relationships: The post holder will provide a face-to-face reception service in a busy GP led UTC always dealing with members of the public in a polite and courteous manner. The post holder will be required to work within a large team supporting clinical and operational staff with all administrative tasks. It will also involve liaising directly with GPs, clinicians, LAS, and the working as a team alongside the A&E admin team performing daily duties, ensuring a seamless patient journey Communication: To demonstrate politeness, courtesy, respect and sensitivity in dealing with patients/ clients, visitors/relatives and colleagues, maintaining good customer relations. To adapt communication skills to meet the needs of patients who may have barriers to understanding e.g. language To work cohesively with all members of the team in ensuring that the very best services to patients are provided at all times. Confidentiality: The post-holder must maintain confidentiality of information about staff, patients and health service business and be aware of the Data Protection Act (1984) and Access to Health Records Act (1990). Clinical Governance & Risk Management: LCW UCC believes everyone has a role to play in improving and contributing to the quality of care provided to our patients. As an employee you are expected to take a proactive role in supporting the clinical governance agenda by: Talking part in activities for improving quality such as clinical audit Identifying and managing risks through incident and near miss reporting and undertaking risk assessments Following LCW polices, guidelines and procedures Maintaining your continue professional development Education and Training/Self-Development: To identify own training and development needs and undertake appropriate training/ education as required To demonstrate skills and activities to others who are undertaking similar work To participate in an annual performance review process, including taking responsibility for maintaining a record of own personal and/or professional development To attend all statutory and mandatory training as and when required to do so Job description Job responsibilities Key Working Relationships: The post holder will provide a face-to-face reception service in a busy GP led UTC always dealing with members of the public in a polite and courteous manner. The post holder will be required to work within a large team supporting clinical and operational staff with all administrative tasks. It will also involve liaising directly with GPs, clinicians, LAS, and the working as a team alongside the A&E admin team performing daily duties, ensuring a seamless patient journey Communication: To demonstrate politeness, courtesy, respect and sensitivity in dealing with patients/ clients, visitors/relatives and colleagues, maintaining good customer relations. To adapt communication skills to meet the needs of patients who may have barriers to understanding e.g. language To work cohesively with all members of the team in ensuring that the very best services to patients are provided at all times. Confidentiality: The post-holder must maintain confidentiality of information about staff, patients and health service business and be aware of the Data Protection Act (1984) and Access to Health Records Act (1990). Clinical Governance & Risk Management: LCW UCC believes everyone has a role to play in improving and contributing to the quality of care provided to our patients. As an employee you are expected to take a proactive role in supporting the clinical governance agenda by: Talking part in activities for improving quality such as clinical audit Identifying and managing risks through incident and near miss reporting and undertaking risk assessments Following LCW polices, guidelines and procedures Maintaining your continue professional development Education and Training/Self-Development: To identify own training and development needs and undertake appropriate training/ education as required To demonstrate skills and activities to others who are undertaking similar work To participate in an annual performance review process, including taking responsibility for maintaining a record of own personal and/or professional development To attend all statutory and mandatory training as and when required to do so Person Specification Experience Essential 1 Year working in an office environment. Experience of working in a customer focused environment. Cerner. Desirable Reception experience. Ability to priorities workload. Understanding of Data Protection Issues. Qualifications Essential Good General Education, educated to NVQ2 or equivalent Desirable GCSE English Language GCSE Maths Skills/Abilities Essential Good Communication Skills Methodical And Accurate. Accurate Keyboard Skills Ability To Work Under Pressure Prioritising Skills Desirable Organisational Skills Microsoft Windows Skills Ability To Cope With Demanding Workload Knowledge of Medical Terminology Person Specification Experience Essential 1 Year working in an office environment. Experience of working in a customer focused environment. Cerner. Desirable Reception experience. Ability to priorities workload. Understanding of Data Protection Issues. Qualifications Essential Good General Education, educated to NVQ2 or equivalent Desirable GCSE English Language GCSE Maths Skills/Abilities Essential Good Communication Skills Methodical And Accurate. Accurate Keyboard Skills Ability To Work Under Pressure Prioritising Skills Desirable Organisational Skills Microsoft Windows Skills Ability To Cope With Demanding Workload Knowledge of Medical Terminology Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name LCW UCC Address West Middlesex University Hospital Twickenham Road Isleworth Middlesex TW76AF Employer's website https://www.lcwucc.com/ (Opens in a new tab)