Rev & Regs are recruiting for a Customer Service Advisor position for a large multinational Insurance company in Maidstone.
Base Pay Range
This range is provided by Rev & Regs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities:
* Take a "hands-on" approach to handling a portfolio of claims from start to finish.
* Handle phone calls, emails and tasks.
* Ensure all new claims are monitored and handled within our service level agreements, including custom arrangements with insurers.
* Ensure compliance with General Data Protection Regulations.
* Accurately record and file all communications with clients.
* Support clients to get the best outcomes on their claims, advocating for our clients to receive prompt service and great outcomes on their claims.
* Work with Claims Executives to identify trends and risk management needs.
Experience:
* High accuracy and attention to detail.
* Ability to process work quickly and efficiently.
* Ability to prioritise work and meet deadlines.
* Insurance experience is an advantage.
* Excellent oral and written communication skills.
* Ability to identify and respond appropriately to an individual client’s level of understanding.
* GCSE Math’s and English (or equivalent).
Location: hybrid (3 days per week in Maidstone office)
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Customer Service and Administrative
Industries
Financial Services and Insurance
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