The role
Project Manager
Location: London / Manchester
Hybrid working
Competitive Salary plus benefits
Role description:
The In Life Change (ILC) Project Manager will be responsible for delivery of projects / changes within the In Life Change portfolio. You will manage end-to-end delivery, ensuring they are completed on time, within budget, and meeting quality standards.
The project manager is accountable for planning, matrix management of delivery teams, budget management, risk and issue management, stakeholder management, quality management and change management.
You will work with internal subject matter experts (including business analysts, solution architects, service architects, procurement and security experts), business owners, third party suppliers and external stakeholders including representatives from Government & regulatory bodies.
Identifying and engaging stakeholders internally and externally is critical to success and the ideal candidate must have excellent skills at building and improving relationships. The ideal candidate for this role will have previous project management experience with line manager responsibilities
What will you be doing?
· Scrutinize and critically evaluate the demand for new technology initiatives
· Adopt appropriate project or product management methods and tools
· Manage the change control process and assess and manage risks
· Ensure that credible plans are maintained and regularly updated
· Provide effective leadership to delivery resources, either internal to DCC or 3rd parties
· Manage third party deliverables and Statement of Works and agreed outcomes in a collaborative way
· Ensure adherence to internal and external governance, ensuring stakeholders are approving progress and changes throughout the life cycle of change
· Monitor cost, time, quality and resources used and act when performance deviates from agreed tolerances
· Ensure product quality reviews occur on schedule and according to procedure
· Drive your deliveries to ensure that deliverables are completed within agreed cost, timescale and resource budgets, and are formally accepted by appropriate stakeholders
· Strategically plan, manage, and execute internal communications related to operational changes delivery, planned initiatives, and updates
· Assess and objectively describe the value delivered by each change initiative for all affected stakeholder groups
· Ensure issues or defects in technology/business solutions found in testing are addressed to restore normal functionality and performance
· Plan, deploy, and manage software patches and updates to address vulnerabilities, bugs, and security issues in technology solutions
· Input to the ongoing maintenance of technology solutions to prevent issues and ensure optimal performance and availability
· Provide support and resolve issues related to delivered solutions during the warranty period after implementation
What are we looking for?
· Complex or technical infrastructure delivery
· Multi-methodology delivery (agile and waterfall)
· Management of changes to mission critical products or services
· Management of complex third-party commercial relationships
· Familiar with third party contracting for delivery
· Experience working in controlled or regulated environments
· Experience in line management and/or leading teams
· Skilled stakeholder managers who can build and maintain key relationships
· Prior use of Azure Dev Ops (or similar eg. Jira)
· Experience of the UK energy market
Desirable Qualifications:
· Scrum Master or similar agile delivery qualification
· Prince 2 Project Management Accreditation (or similar project qualification ( APM PMQ))
· ITIL v3 or V4 qualification
· Prince 2 / APM Project Manager (PMQ) or higher (or similar practitioner level qualification)
About the DCC:
At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.
Company benefits:
The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.
If there are any questions you’d like to ask before applying, please contact Jessica Day or complete your application, so we can learn more about you. Your application will be carefully considered, and you’ll hear from us regarding its progress.
Join the DCC and discover the power of you.
What to do now
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you’d like to ask before applying, please contact
Capita Opportunity Statement:
The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.
Smart together
Our values and behaviours
Make a difference
We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low-carbon future.
Act with integrity
We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.
Be accountable
You can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.
Rewards & Benefits
Get perks that work
Personal Development
Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.
Group income protection
Provides a continuous income if you're unable to work due to illness or injury for more than 26 weeks.
Pension Plans
Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.
Flexible Holidays
Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.
Cycle to Work Scheme
We’re big on keeping things green. If you want to cycle to work, we'll loan you the gear through salary sacrifice to make it tax-efficient.
Flexible working
As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.