22.5 hours per week – minimum 3 days a week
To cover Somerset/Devon or Milton Keynes or Leicester or Worcestershire/ Herefordshire.
Here at Stonewater, we are looking for a Customer Partner to join our tenancy team supporting vulnerable customers with property condition and hoarding. It is an exciting opportunity to use effective communication skills to liaise with other agencies such as social workers and mental health support workers to ensure customers can sustain their tenancies.
As Customer Partner, you’ll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills. You’ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences.
The role requires attendance at tenancy sign ups and court hearings amongst other visits and applications to charities signposting customers for help.
The ideal candidate will:
Experience of customer service.
Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs.
Experience of safeguarding referrals and engaging multiple agencies for cases.
A high level of communication skills demonstrating an ability to positively influence and negotiate outcomes
Skills in adopting new digital solutions and innovations and experience of delivering change.
Experience of partnership working to meet the needs of customers, handling complex multi-agency relationships
Ability to think ‘beyond process’ to find innovative solutions for customers
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to#DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.