Temporary Revenues Officer/Admin – Housing
Job Ref: N Warwickshire 5255103
Pay Rate: Up to £14.95 per hour PAYE depending on experience
Hours per week: 37 Monday - Friday, normal working hours
Role Length: This opening assignment is for 3-4 months
City: Atherstone, Warwickshire
Hybrid and fully remote working available.
The purpose of the role is to ensure that Revenues records are maintained to enable the correct billing and recovery of Council Tax, NDR, Housing Benefit Overpayments and Former Tenant Arrears and to bring to the attention of the Senior Revenues Officer any matters that affect the delivery of the service.
Key Responsibilities:
1. Ensure that all amendments to liability and reliefs are completed accurately.
2. Advise on and verify the correctness of information regarding liability, discounts and exemptions prior to input on the on-line system.
3. Input changes in liability of properties on to the on-line system.
4. Classify and ensure correct charges are levied on empty properties.
5. Set up Direct Debit instructions for Council Tax and NDR accounts including dealing with any recalls.
6. Give advice to customers with regards to their liability.
7. Deal with personal, telephone and written enquiries from customers and their representatives.
8. Responsibility for deciding the most appropriate enforcement remedy to recover monies due to the Council in respect of Council Tax, NDR, Housing Benefit Overpayments and Former Tenant Arrears.
9. Negotiate, agree and set up payment arrangements taking into account the policies and procedures laid down by management using discretion to extend payment arrangements or other action where hardship is demonstrated.
10. Liaise with the Council appointed Enforcement Agents.
11. Give advice to customers with regards to their account.
Qualifications:
1. Relevant qualifications.
Skills & Experience:
1. Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
2. Sound experience of working within a Billing/Recovery environment.
3. An understanding of the work and functions of the Council.
4. Experience of working with Document Management Systems and/or Revenue/Benefit systems.
5. Experience in dealing with the collection/recovery of Housing Benefit Overpayments and Former Tenant arrears.
6. Ability to communicate effectively both verbally and in writing with individuals.
7. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).
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