We have an exciting opportunity for an enthusiastic and reliable prescribing clerk to join our dedicated and friendly medicines team. You will be working in a busy and demanding environment and therefore need to be highly organised with a sense of urgency. Knowledge of working with prescriptions would be an advantage. The ideal candidate will have excellent organisational and strong interpersonal skills, while being flexible and committed.
Hours of work should reflect general practice hours 37.5 hours per week within 8.30am to 6.30pm. Job-share and flexible hours will be considered.
Main duties of the job
Duties will include, but are not limited to:
* Work on the reception desk on a rota basis dealing with medication requests and queries from patients.
* Manage the town's prescription lines.
* Management of the Practice Medicines Managers task box.
* Process patients' repeat prescriptions accurately and in a timely manner.
* Work closely with our medicines team, GPs/ANP, patients, and local community pharmacies.
* Be the main point of contact for patient enquiries regarding their prescriptions.
* Make calls to and receive calls from patients, pharmacies, and healthcare professionals.
* Identify where medication reviews and other aspects of patient care are due and help organise this work.
* Support the management of the medicines hub email system.
* Undertake general routine safety audits to support the clinical pharmacist and GPs with the medication review process.
* Support the repeat prescribing for identified vulnerable patients and act as their point of contact for medication queries and requests.
* Have excellent communication skills and speak to our patients in a caring manner; you will need to be able to work on your own and to prioritise your work.
* Answer the telephone promptly and politely to both patients and the clinical team on behalf of the pharmacy team.
* Undertake administrative tasks resulting from the prescribing process.
* Work in accordance with the practice prescribing policy at all times.
* Ensure alerts are placed on patients' notes relating to any prescribing issue.
About us
North Cumbria Primary Care Ltd (NCPC) is an innovative not-for-profit social enterprise, established to create a network of great surgeries which sustain and support the development of general practice across the local area. We enable our member general practices to continue to operate as local family practices with the benefit of a large and robust infrastructure to provide support.
Job responsibilities
This is a key role assisting the clinical and administration team at the Workington practice in organising patient care and helping to ensure that medicines are issued in a safe and timely manner.
Person Specification
Core Values
* Strong commitment to the vision and values of NCPC.
* Ability to work as part of a team and establish good working relationships at all levels.
Personal Attributes
* Able to work in an accurate and efficient manner.
* Willingness to work flexibly.
* Work with honesty and integrity.
* Be an active, approachable and supportive member of the practice team.
* Have a positive can-do attitude and approach towards problem-solving whilst always working within the scope of the role.
Experience, Knowledge and Skills
* GCSE qualifications or equivalent.
* Excellent communication (orally and written).
* The ability to manage multiple activities.
* Experience in the use of IT systems e.g. MS Outlook, MS Word, Excel, and the internet.
* Ability to prioritise and work to tight deadlines when faced with conflicting demands.
* Work methodically with accuracy ensuring attention to detail.
* Experience of working in primary care or pharmacy.
* Knowledge and experience in the use of the EMIS clinical system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£22,649.38 to £23,592.92 a year, Dependant on Experience.
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