To communicate with people in a manner which: is consistent with their level of understanding, culture, background and preferred ways of communicating acknowledges the purpose of the communication is appropriate to the context encourages their participation responds to communication of any kind from them. To improve communication through: changing the methods of communicating modifying the content and structure of communication reflection on the barriers to effective communication. To confirm that you have accurately interpreted communications. To provide feedback to other staff on their communication at appropriate times. To maintain accurate patient records consistent with legislation and, policies and procedures. To maintain confidentiality during communication consistent with Trust policy and legislation; gaining any necessary authorisation for releasing information prior to doing so. To identify the range of people likely to be involved in the communication, any potential communication difference and relevant contextual factors. To actively seek support and supervision when having dealt with highly distressing situations. To develop own knowledge and skills and contribute to the development of others. To take responsibility for ones own continuing development and performance and maintain a record of training accomplished. To identify ones own development needs in relation to current practice and future plans; setting personal development objectives in the context of the Trusts personal development review process. To attend relevant courses and in-house learning opportunities. To reflect on application of knowledge and skills by seeking/providing informal and formal feedback through: Clinical Supervision Reflective practice groups. To contribute to developing the workplace as a learning environment. Workforce To suggest workforce requirements that meet needs and legal requirements. To communicate clearly with team members and provide them with opportunities to: contribute to the planning and organisation of work assess individual and team work to respond to feedback make suggestions for improvement. To ensure that work plans: are consistent with their teams objectives are realistic and achievable.